Thornhill, Canada
50 Doncaster Ave
$$$
+1 9057632877
N/A
Service was not great but the after hours return process worked well. I would only use mobile pick up and drop off at this location. If you're picking up, keep in mind you'll have to wait outside in a line, no matter the weather.
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Very helpful. First time taking a hitch, the fellow Josh spent some time outside helping me out and was very friendly.
Straight forward process, very helpful staff. They helped me hook up the trailer and showed me how to use it as i had never used a trailer before.
Woman on phone was extremely rude and short. Found it quite surprising how one could be this way right from the start. I had never spoken to this lady before and even the way she answered the phone was as if she was doing me a favour. Not sure how they can keep someone like this employed. Nepotism I imagine.
That old lady (excuse me for my description) in the morning shift is extremely rude in personal and over the phone but the worst experience is when I gave her the truck key and returned it on November 30, 2020 at 10:42am but my receipt shows that I returned the truck on December 1, 2020 at 11:45am reason why I got charged for an extra day. She was upset that morning because she said that someone reserved the truck at 10am on November 30 and walked away because the truck was not returned yet but hello? My rental date and time is November 28, 2020 10:39am for 2 days so she should expect that I will return the truck on November 30,2020 10:39am or a little bit late due to possible uncontrollable traffic! Now I have to deal with the regionaloffice for the refund! Wasting my time
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