Thorntown, United States
115 E Bow St
N/A
+1 7657432635
I have waited 13 days now to get my internet looked at, waited 12 days for a tech to show up who never came and “completed” my ticket. Called again and have to wait yet another 24 hours for Frontier to call me back to inform me of their line test results before we can take further steps of providing me internet. Not to mention the fact I purchased 12mb( which is terrible) only to receive 5mb because they did not have the available ports. What a joke of a business ran here and after reading the comments, I regret my decision to purchase these services.
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They hate us.
This is a complete joke. Hasn’t worked right since installation. They came back out to try and fix speed and left me with no internet at all. It’s been 4 days and nobody is doing anything.
After years of unreliable connectivity and service we finally closed our account with this company. Our internet would repeatedly come to a slow crawl and I would then spend hours talking to their techs online. After no resolution they would then schedule someone to come out to our house, almost always about 7-8 days later. The tech would arrive and tell us our setup was fine. The techs would express their frustration saying that the issue was too many subscribers on the CO, plus lack of technology upgrades at the CO. I had finally had enough and killed account. This is where it gets more comical. They wanted to charge me a disconnect fee. Keep in mind I had been paying for service that was nonexistent. I asked them to remove. They wouldn’t. So I finally get my last bill with the disconnect fee. I went online to pay it and couldn’t because they disconnected my billing account from online account. So I call in to pay bill instead. They said they would charge me a 4 fee to take payment over phone. I said I am only calling because I can’t pay online. I asked if they would waive fee. They said no exceptions. I asked if anybody could make an exception. They said no. I said even company executives can’t make any exception? Agent said yes even company executives. Really? Who says that with a straight face? This company is failing and not attending to service and necessary infrastructure upgrades. Do some Google searches and look at the rate they are losing subscribers. It’s no wonder. Their fate is obvious. Stay away. There are other options with cellular 4G/5G plans.
Absolutely awful. The internet is slower than what we were promised, customer service is a joke, and our internet is constantly going out. We also paid our bill online and they took our payment out twice. Refused to refund the stolen money immediately. Wanted to wait 3 weeks to make sure they had actually taken our money twice. Frontier is a terrible service.
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