Tijeras, United States
N/A
+1 5052819360
Our house is a challenge to get to - especially with a large truck. American Pumping arrived on time, did a great job pumping our septic tank, gave us tips to keep our system in good condition and were very professional.
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They were 2.5 hours late to pump my septic tank because the driver said they double booked him. Made me miss a doctor's appointment because I told the driver I had to leave in 30 minutes, but he blocked my garage so I couldn't move my car. Said they would send my credit card receipt by email, but a week later I had to call and demand it. Twice I asked to have the manager call me, but she never did. Today she hung up on me when asked why they didn't pump my secondary tank. Have always used American Pumping Service but they have lost their will to offer good customer service. Whatever they respond to this, keep in mind that they are the ones who dropped the ball from beginning to end. Of course, they will try to tell you differently.
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