Toledo, United States
5105 Monroe St
N/A
+1 5674559076
Kerbside pickupNo-contact deliveryDeliveryIn-store pick-upIn-store shopping
Public toilet
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Organic productsPrepared foodsSalad bar
I'm the kind of guy who takes great delight in posting 5 star reviews of businesses because I like to recognize hard work and excellence. Sadly, I cannot give Fresh Thyme a good review and this decision did not come easily. I came in on an ad that was posted \buy one/get one\. At the register, I was informed that it was only for one item, not all of the same items. So, I asked to speak with a manger, who was polite and did his best to cover. It was apparent that this was a corporate program/decision and not his, so I thanked him and left. I pointed out on my receipt that the store was clearly not even honoring the advertised special on ONE item... and all I got was a shrug of the shoulders. So, I sent a polite email to Corporate. No response. Called their customer line and left two messages with all of my contact info and requested a call back. During this entire situation, I have been polite and courteous. It has been almost 4 weeks and nobody has thought enough of my request to respond. Fresh Thyme is a nice store, but we are blessed that Toledo has several very good grocery and health food stores that I can go to. We all make mistakes... I sure do and I understand. As long as someone shows a passing interest in addressing or correcting a situation, I can give him or her credit for trying. These folks clearly don't give a darn...and have seen my last dollar.
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Fresh Thyme is such a cute store and when I can’t make it to Ann Arbor, this is my spot for healthy, organic food, great produce and fresh juices. They have lots of vegetarian, vegan and gluten free options and the prices are reasonable! I have also been able to find hard to locate items like pulled Jackfruit for tacos!
I am fighting with myself if I should even post this. I normally love going here after because of how clean the store is and friendly the employees are but today was an embarrassment that is leaving me not knowing if I’ll even come back. I just got off work so I’m mildly/pretty dirty because of the weather and I just wanted to run in to grab some chicken to make an easy dinner tonight. The employee who checked me out was the typical friendly to the customer in front of me talking to them but when o tried to talk to them they refused to even look at me or acknowledge I excised. They asked me if I wanted the receipt as she was already balling it up to throw it away. This has rubbed me the wrong way and honestly I’m torn whether I’m coming back here or not just because I feel like as a customer I had no value because of the way I looked.
First time shopper, great food, vitamin supplements, and courteous associates. I found some zinc candy that was priced right. I will be returning to this super clean organized store.
Very clean and well organized store. The fresh meat and produce all looked excellent, and the packaged offerings all looked good too. Prices felt a little higher than I am used to at bigger chain stores, but decided to purchase a few things from the fresh meat case anyway. Overall it's a quiet, quality, shopping market with easy highway access and amoel parking. Worth a visit if you are in need if high quality, fresh ingredients I'm liking for an alternative to large chain grocery stores.
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