Toledo, United States
5001 Monroe St #368
$$
+1 4194744847
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Repair services
I keep going to this location on my lunches to get my ring cleaned and inspected and they are always closed when I get there. This has happened about 6 times now. Really frustrating that they don't have their correct hours posted so that people can make proper plans.
like
Our sales ladies rocked!
Saw a pendant the wife wanted for 20 dollars and walked out with a new diamond ring for her. Staff was very nice and helped her pick out her dream ring. Tho it has to be resized, she was thrilled and happy knowing she will be wearing it in 2 weeks.
Rip-Off! Nice item prices but Be Careful ordering online! I paid 21.95 for "same day shipping" because the expected delivery date was Dec. 24; after they charged my card the shipping fee (which is quite high comparatively ) the expected delivery day Never Changed! These are gifts for out of town relatives & after speaking w/customer service I learned that my items are coming from India! I'd have done better on eBay.... Same prices, free shipping & due by Dec15th! When I called Zales again to cancel my order they tell me they Cannot Cancel after 1hr. past placing the order!!!! So Now my kids have no Christmas gifts & I'm out an extra 21.95 because Zales false advertises & Scams
Terrible customer service. The lady who helped me didn't seem to want to help at all. She was somewhat rude and lazy about the returns I was making and helping answer questions, could tell she didn't really want to be there. I also had to try and show up 3 different times as they keep closing down at random times mid day with just a handwritten sign saying they will be back at a certain time. I get that this is probably because they are struggling due to COVID, and I would have been willing to look past that had my service not been so terrible. I was looking to maybe purchase something else but ended up going to Roger's and Holland's across the way in the mall and had excellent service, not to mention a better selection of jewelery and found something perfect! I also experienced horrible customer service with my online purchase which is what I came to try and return and/or exchange. The earrings I got looked far cheaper than in the picture, and the bracelet I got was beautiful but broke the second time I wore it. This isn't the stores fault but they had an opportunity to makes things better and utterly failed. Despite liking some of the things they carry I'm not sure if I'll ever shop any Zales again after these experiences.
Great place they have a beautiful disney collection.
I’m not from Ohio, I am from Michigan. But once the stores closed zales in birch run had my rings and wouldn’t communicate with me about anything. I’d emailed the manager multiple times a week and no answer (they had my wedding ring and bands for 3 months) Thankfully the manager at the Toledo location Eric had emailed me and got the location of my rings and the status if they were done or not. Finding out they were done he had them shipped to my house here in Michigan. I’m so appreciative of him and all he did for me. Will forever support this location by word of mouth, can’t say the same for the birch run location. Thank you so much Eric.
Honesty loyalty and integrity goes a long ways and I had that with them so I would recommend
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