Mike Fuchs
So i came to Tomball Ford to get service work done on my 2017 Escape. Just like the nightmare of my 2014 Focus both of which were bought brand new, both have now experienced transmission replacements before 50k miles. Was told to put my name on waiting list for Transmission tech, and would be called, 2 weeks later got the text brought in the SUV. 2 weeks go by before my vehicle is even looked at, no loaner. Once diagnostics was completed was determined a warranty repair and surprise a loaner is available, and it wasn't from an outside agency as stated in other reviews, it was a vehicle off the lot, still on web page as new at time of this posting. Saw the we will pay off your trade sales event, made the appointment, came into dealer, had vehicle appraised. Was told too late to confirm or deny deal, would be called next day, that was 6 weeks ago. The warranty issue with my SUV took 4 weeks to get parts, due to NATIONWIDE back order. Nationwide? sounds to me like a common problem, Ford don't want to admit. As stated in other comments, Tim the sales manager, does not like to return calls or emails, hence the not knowing, after pulling a hard credit inquiry, I was too upside down to trade my vehicle in. I decided to write an email to the GM Brent, explaining the history of both my Ford vehicles and the issues, the lack of communication in the sales department, and the praise i gave to the service advisor, only to receive a brush off, and not addressing any issues except the praise I gave Ashley. 2 brand new vehicles, both requiring transmission replacements, probably won't be buying another Ford, and after service received, if I do, it won't be Tomball Ford
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