Tongaat, South Africa
364 Gopalall Hurbans St Shop 2, Akabani Centre
$$
+27 329448195
N/A
Kerbside pickupNo-contact deliveryDeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeHalal foodHealthy optionsKids' menuLate-night foodQuick biteSmall platesVegetarian options
Centrally situated. Order ready on time
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About 10 years ago, this Nandos used to be amongst the best on the North Coast. Management and staff remembered all the regular customers by name and could tell you what they were going to order in advance. Now there’s no management to be seen and staff run the show. Tonight Bongeka was at the cashiers and took my order. In her left hand, she was rolling up whatever she had just picked out of her nose. She had no idea how to process a veggie burger so the cook (in his apron) came over to complete the order and take payment. Without washing her hands she runs to the kitchen to prepare my food. At the serving station right in front of me I saw her take a portuguese roll from the container with thongs as she should have, but I watched her going to the next station (in the back) and she held the same roll in her unwashed hands while cutting it in half. The place was virtually empty and staff were just sitting around chatting loudly and being jovial. I understand low level staff here try to make things happen but there’s obviously no adequate training regarding hygiene etc. and no seniors to oversee them. On a good note the place seems clean and all staff are polite when engaging with a customer, but are a bit too casual when talking to each other right in front of the same customer. As it is Nandos is way overpriced and this bad service just made me realise there are far better options out there and I’ll not be supporting them again.. anywhere. See the photos of the haphazardly assembled R74 veggie burger plus side of chips I received here versus a R85 veggie burger from Rocomammas. No contest.
Service was good and food was good , but I think their extractors were not working as the whole restaurant was smoked up. Yet everyone carried about there business as normal. Just meant me me doing a takeaway.
It was very nice and good service
Since the beginning of the pandemic we haven't had any takeout, and last decided to try the kerb side collection at Nandos. Boy Oh Boy.... That was worth the wait, I have never had a good experience at this branch but my meal last night knocked it out the park. The chicken was a satisfying portion more than any other time I ate at a nandos, the meal was tasty I dealt with a lady Zinhle that was so polite and efficient which was so refreshing for once I think the lockdown really helped overworked staff with humbleness and passion now because there is a definite change in the total customer experience. Thank you P. S no pictures had no time
This branch used to serve tasty and FRESH food however recently, especially when delivered, the food as been disappointing. Stale rolls & dry chicken on more than one occasion unfortunately.
It's quet good and complying with Covit-19 regulations
Everything was perfect I enjoyed the meal fully
Deli
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