Toronto, Canada
205 Wicksteed Ave
N/A
+1 6475592248
Outstanding experience with Access Storage in Leaside. Clean, easy access to facilities welcoming and stellar staff. This is my second time using this facility with consistent, great experience both times. Special shout out and thanks to Bianca who seamlessly looked after me up both times. Thank you!
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Used this location to order some packing supplies for curbside pickup. On pick-up day there was a small issue with my order which could have been easily solved. Interacting with - whom I now know was the manager of that location - was an bad customer experience. She was needlessly patronizing and sarcastic over nothing... I know that these are trying times for some but ideally managers should be setting an example for their staff. I reached out to customer service and was pleasantly surprised with their swift reaction to my experience. The regional manager actually called me personally to try and smooth things over and take accountability - a nice gesture. The products themselves were solid quality, and the location is clean and looks organized.
The staff is very professional and helpful, provided all directions and answered my questions. Love the storage, so clean , easy to access. dd
Really bad. We signed up for a year, and they are nice upfront but then increase monthly rates with no justification, don't answer emails, and have front desk staff that seem annoyed with any interaction. Claim to be about customer service and improvement but can't keep up with basic cleanliness needs around the facility or even offer help. Lucky to have successfully moved out, did not even get a thank you or a close-out email when we did. Good luck to this franchise they need it.
The place is clean and easily accessible especially considering it's location being in the city. The staff is kind and efficient. They maintain an excellent COVID-19 conscious accommodation. Good Job!
Deli
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