Toronto, Canada
100 King St W
N/A
+1 8772255266
Wheelchair-accessible entrance
Shameful experience with \online banking\ Account ended up blocked. The issue should have been referred to management for resolution. Instead the personnel on the phone only toyed with me. In addition I was on hold long enough to prepare and eat lunch, shower and get dressed for work. I had to call back twice because I kept being put on hold and the line went dead and spoke with 3 staff. The issue was never resolved -- THEY WERE NOT THERE TO HELP. Being a customer since 1966 I think it is time to change banks for better service.
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Tried to set up the account online and through the process were told several times that the online process will save me a trip to the branch. Account setup was completed and fully functional. Day after that received email that to complete the application I need to visit the branch. And the new account was suspended until then. What a waste of time. At the branch I had to provide all the same information. The suspended account was completely cancelled and I had to go through the whole process again. Why launch online application process if you still force the customer to go to the branch and repeat the application again?
Retail experience grounded to a halt. No follow up. You have to hunt them down to get anything moved forward. The people quality is lower than you can imagine.
I had a mistake opening a car loan with BMO. The reason for this was my intention to keep everything in one bank and to be able to manage all accounts online. But as I figured out lately, there is no way to manage or view loans online in 2020 :( So disappointing, these things are essentials for online banking.
I was treated very badly by the manager of branch 001 in Sarnia. I wanted to withdraw 152,000 to keep at home as I do not like having all my money in one place. She cursed and swore at me, told me I was putting her branch in danger that the money would not be counted, that the money would be handed to me one small bundle at a time in full display of other customers and that I needed a security guard to accompany me. I have decided to withdraw all my money from all my banks and I strongly suggest others to do so immediately.
I started banking with BMO about 20 years ago. It was never a very stellar experience. They just held my money and provided me with the bare essentials of banking. They never went the extra mile or tried to engage customers. I recently got into some financial difficulties that are on their way to being resolved. I contacted the customer service departments 3 times and still received letters and phone calls saying that I never even attempted to contact them. Even my family received phone calls saying that I've never contacted them. I've had to correct information that was recorded improperly, put up with poor advice (e.g., \borrow money from elsewhere to pay us\), and even the manager I spoke with obviously had never read the information on file. Other than the collections issue, everything is just fine. It very much feels as though you're just a file that they're keeping. I've been shopping around for other banks that seem to offer more and who provide a far superior customer service experience. Go with another bank. BMO doesn't appreciate your business or your loyalty, no matter how long you've been with them.
I've been with BMO since the 90'S. I've never ever had a huge problem with them till today. I had an issue that was totally BMO fault, the branch manager told me after the whole day of fighting with them \I will fix the error but I suggest you close your account and never deal with BMO again\ Are you f'in kidding?! After all the loyal years I've given to BMO this is how your gonna treat your customers...well bye bye BMO and hello to Scotiabank
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