Toronto, Canada
330 Bay St Suite 1400
N/A
+14164773491
I am thrilled I finally decided to get an a/c unit!! The installers were amazing!! Showed up on time (actually early), were clean, respectful and extremely knowledgeable. Went above and beyond with extra tips to help make sure I got the best of my a/c use. It’s not a surprise why this company has such great reviews!! I am very happy!! Bring on the hot weather!
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I have had several visits from Novel Care over the years for tankless water heater replacement, Boiler work & Ductless AC. They are a highly professional company, with amazing staff. They take care of their customers & do such great work. Today They came out for some warranty service & replacement on the water heater...& they did such a great job. They arrived on time, kept things tidy as they worked & made sure to keep any rusty water from hitting the carpet
A consultative and Customer Centric approach to sales and service is incredibly hard to find. Spend the time understanding your customers needs and wants, and then tailor your solution to deliver and ideally exceed expectations. This is what Novel Care is all about.There team treat my house like it was their own. And from the first consultation with the owner Anthony, to the custom carpentry work they arranged to disguise the AC unit, through to the installation by team members Brian and Tyler, the Novel Care team will not only exceed your expectations, that will leave you with a
Matt and Thomas (?) replaced our Boiler and installed a Panasonic Ductless air conditioner / heat pump. These gentlemen were polite, accommodating, effective, unobtrusive and very helpful. They were careful to keep their work area tidy and didn't seem to mind our dog's antics. I was kept informed throughout the process. Gloria had provided a pretty clear outline as what to expect when he quoted the job so there were no surprises. The one fly in the ointment being the electrician was not available when requested and had to return a week later. Thanks Ductless Air Team!
The gentleman who came to repair the unit I have was prompt, knowledgeable and knew the units inside and out. Paul did an excellent job servicing the 3 units, and returned the next day, in very cold weather to get up on my roof and service that unit. Maintenance is key to the long life of these units and Paul explained everything he was doing, gave me tips on maintaining the GE12NA units that I have. All are working excellent and the heat flows wonderfully now. Thank you Ductless Canada!
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