Toronto, Canada
787 Queen St W
$$
+1 4165042870
N/A
DeliveryDrive-throughIn-store pick-upIn-store shoppingTakeaway
Wheelchair-accessible entrance
Got their Dufflet birthday cake at Metro. Just enough size of cake to go around. Not to sweet and i love the buttercream icing. Add cake toppers to jazz it up. Will buy this kind of cake again.
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Wonderful Cake! Got the vanilla pistachio Yulelog.
When I worked in Toronto, I used to buy 2 cakes a month for employees birthday. Dufflets used to have a very good cake. Now that I don't live in Toronto, I thought Dufflets would have been a treat. I was very disappointed at the chocolate raspberry cake. It was tasteless. There was no taste of raspberries to it at all. The chocolate wasn't a rich chocolate flavour, like I used to remember. I can only hope Dufflet will return to the quality they used to be.
Dufflet is no longer the company it once was. I took this all the way to the owner, Dufflet Rosenberg, who clearly agreed with a long time customer of over 20 years getting misled by Karla her office manager. After looking forward to their blueberry cheesecake, which I was not informed was being sold temporarily when I asked about it months ago, we were now told it was seasonal. How are blueberries not in season this year and was in season for my birthday every other year when I used to get their blueberry lemon cheesecake (which they stopped selling a few months or so ago)? I wrote to Ms. Rosenberg and asked for her help and got none. She basically said tough luck, not verbatim. I wrote again and right after heard from Karla. Karla said she arranged with the store (I had told them where I would be buying the cake) to get me a cake. She referred to the cheesecake that costs the same as the one with toppings, only Dufflet is leaving the toppings off and pocketing the savings. Not a nice thing to do, for the record. I had told that to Ms. Rosenberg already. So I had thought that Dufflet was being nice since I had asked for help and decided to do something nice for my birthday. Karla even gave birthday wishes at the end of her message. I contacted the store who told me they were not told it is free and to have Dufflet tell them. I wrote Karla who turned around and said it wasn't free. Further e-mails to Dufflet including the owner Ms. Rosenberg have been ignored. I had to do the extra work to tell the store to cancel. Clearly this company does not value its customers and misleads them. To leave one last thought. Why would a company arrange for a store to get me a cake that I NEVER agreed to buy and expect ME to pay? That is the service Dufflet is now providing. They have put on a damper on my birthday that is next week and they couldn't care less.
We had an amazing experience with Dufflet! Ordered our wedding cake and the whole experience was excellent. For the tasting they had all ready by the time we arrived, explained all the options and combinations and guided us to have the best cake ever ( we ended up choosing chocolate vanilla). I followed up with them a few days before the wedding and they confirmed our order right to the last detail. In our wedding day the cake arrived right on time and everyone loved it! I would also recommend the carrot cake, delicious! If you want a delicious, good value for money and reliable wedding cake provider this is a great option.
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Wheelchair-accessible entrance