Toronto, Canada
1610 Bloor St W
N/A
+1 4165884226
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
I LOVE this place! I have always had a great experience with David and the staff and my most recent encounter was no exception. David is always professional and knowledgeable and provides great customer service. You always know how long it will take for the work to get done; the prices are great. David takes time to engage the customer and provides great advice regarding frames, mattes, etc. I would never go anywhere else and am proud to say that he is in my neighbourhood. Oh, and he's funny too!
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Brandon was so patient and offered great suggestions to take the piece beyond a plain black frame. While they couldn't promise a finish date, I was surprised with an email a couple of weeks later. My framed poster looks great and is now a bright spot in my home. THANK YOU!!!
I had a surprisingly bad experience with Frame It on Bloor. We had numerous phone calls and emails prior to the sale to confirm our order of 3 custom prints. We had initially given David JPG files which he said were too small for print. We then gave him PDF (vector) files which he said were fine. When I received the prints, I was disappointed to see they were pixelated. He had inadvertently (or carelessly) printed the wrong files. When I rang and emailed numerous times to find out what happened, we were completely ghosted with zero response. If you're curious, you can check out the email chain below. I say surprising because I haven't experienced a supplier this cowardly in a long time. So my feedback to David is man up and take responsibility. My feedback to you is, stay clear.
I had an extremely positive experience here. Right from the beginning, the staff were very responsive to email queries and questions and when I took my artwork to the store that I wanted to make a custom frame for, Katherine was so friendly and offered lots of suggestions and showed us a lot of different options for the framing and the mats. The final piece turned out much better than I could have ever imagined. Hands down would recommend to anyone!
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