Toronto, Canada
123 Queen St W
$$$
+1 4163611000
N/A
Stayed in this hotel last year October before the pandemic, excellent customer service ,staff are very friendly at the front desk, beautiful rooms , the best thing is the summing pool half outdoor and in door amazing. After the Renovations definitely I'll come back to stay couple days , especially my kids love it and keep asking me when we can go there??. See you soon.
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Not busy at all. I felt safe, the room was comfortable, the pillows were amazing. I especially liked the staff at the Cafe. They were super friendly and attentive. The soup I ordered was really pricey for the amount but worth it for the flavour. On the other hand the fish and chips were okay.
Staying in any hotel, during these times, is a little bit different. Certainly the hotel was quieter - which isn’t a bad thing. The hotel is centrally located - which means an easy walk to the biggest landmarks in Toronto. The service itself was friendly and efficient. Parking was easy. The room itself was pretty standard - with all the expected amenities.
Marc at check in was wonderful super friendly. The only few problems where in the bath had hair on the floor in many places. And the drawer cover where the safe is was broken and fell on my wife's finger. Marc was nice to give us a room upgrade was amazing view right across from city hall.
Always a pleasure passing through Toronto and staying a night or two at this establishment. The restaurant is particularly good and the staff are exemplary - alway on hand, always helpful, never intrusive. The rooms are a very good size and have everything you need to keep you sustained. Room service is another thing to be commended. I have stayed here on a number of occasions and really can't see why I would go anywhere else (as a stop over back to London). Five stars
Stayed for 2 nights, Hotel room is clean and comfortable minus the noise I was hearing through out my stay, the noise seamed like ventilation system or the elevators don’t know just kinda annoying. I’ve noticed that the tables around the elevators are dusty and dirty it needs some attention. The pool and facilities are top notch and very clean, the pool attendant I forgot her name..she was pleasant and very customer service orientated, also the front desk employees are professional and great customer service, they helped out in anything I’ve asked them during my stay. It would’ve been nice to eat a the restaurants which are closed, only place to grab a coffee or a sandwich was at the lobby cafe. Overall we had an awesome time! We will definitely be coming back to The Sheraton for future stays!! Thank you for an awesome stay!
Very friendly staff. Hotel is much quieter than normal due to Covid 19. All on site restaurants are closed. Nice room with a good view.
This hotel is amazing. They have nice rooms looking at CN tower, gym, swimming pool, restaurant and a shopping center. The lobby is amazing and beautiful.
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