Toronto, Canada
1000 Gerrard St E
N/A
+14164631338
I had excellent service from Ahmed. He is a great ambassador for your business
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Hello all I literally had my phone died after falling e a few times and which i need for work,i literally was loosing my mind i went to another unrelated store for help could not help,I went to the source and is met Haafiz this awesome patient young man worked for almost three hours I left with a brand new iphone same number and four gifts of a sleep machine(i dont sleep much) a charger a new phone case and portable on the go charger and very cool wireless ear pieces i amsooooooo grateful for his help and the manager Ahmed and Sagid the other rep were great as well,this is where I will be taking my service to because customer service means a lot to me. Thanks Haafiz/the source...I am gonna buy my tv from there as well and do some early christmas shopping as well!!! Thank you ps: I hope you check them out its worth it Shazelle Basssoo..
Came in here during the black Friday week and I didn't even know what I wanted. Okay I wanted a phone but wasn't actually going to buy it. I looked at the overpriced Apple phones and laughed hard, looked at the Android Samsung phones and was looking into getting it. I ended up looking at a Google Pixel 4 XL and I wanted it even though the phone doesn't have a fingerprint reader or wireless charging. I took a photo with it and decided to keep the phone. I'd thank Google, but no, it's definitely the team of multicultural people working who showed me patience, kindness and lent me their ears that allowed me to freely make this enormous purchase.
On more than one occasion I tried to ask staff a question and had to wait for them to get off there personal cell phone. Anytime you enquire if they carry a product, the question is deflected with \did you check online to see if we have it\? For the love of god, I wouldn't have asked if that was the case. From a once reputable store \Radio Shack\ that typically carried a vast selection of electronically needs, and up to date products that hired knowledgeable staff that was willing to help. Sadly, is now nothing more than a Glorified corner store with some \stuff\. Staff have no clue what \stuff\ they even have, what it does, and are not interested in helping. Staff typically joke and laugh themselves about what they carry.
2/10/2020 I purchase earphones - opened the box to take a look - decided to return them less than one hour later - they told me I could not because of hygienic reasons - I get no one wants to buy earphone that someone has be using for a month but I only looked at them - they told me the policy is on the web site - are you supposed to check web sites before shopping in store? Any retailer should inform you at time of purchase that if you open the box you cannot return. Contacted Customer Service ask for the supervisor - they will contact you in 48 hours - over a month later still no call. There policy is \If you're not happy we're not happy \ this is a false advertisement as there is zero after sale service, Once they have your money they shut their door - how does a retail business survive with no customer service? Guy S.
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