Totnes, United Kingdom
99 High St
N/A
+44 1803868001
TOTNES
DeliveryIn-store pick-upIn-store shopping
I have bought items from Greenfibres for many years - duvets, dressing gown, thermal underwear, flannels, cotton thread. I have always found their service to be smooth and quick. Unfortunately, the very first time after all these years that I have an issue and therefore need to test their customer service, it wasn't great. I purchased some socks which developed a fault within only a few washes and wears (I followed washing instructions). They initially only offered me a time-limited credit voucher (which I couldn't use as I didn't need anything else for a while). When I asked for a refund they said that wasn't possible. It was only when I then 'reminded' them that the Consumer Rights Act says that within 6 months they should offer a refund/repair/replacement (information they would know as a business) that they then agreed to a refund, but the whole process wasn't great and quite stressful and both by email/phone the customer service representative was quite rude and blaming. I appreciate these are tough times with Covid-19 and I didn't mind the lengthy delay sorting out the issue because of this, but their response has made me reluctant to order again from them unless I absolutely have to. It's also sad because as natural eco hippies, we love supporting small businesses that support our lifestyle. We run 2 businesses ourselves, so we know Consumer Rights and we also understand how important customer service is. I urge you to make sure you know your consumer rights if you do purchase from Greenfibers and then have an issue with your items. I didn't want to give them just 1 star because they did pay a refund once the general manager was involved. I have shared my experience with them and advised them to look at their customer service.
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This was my first time buying from Greenfibres (online, as unfortunately I live too far to visit the shop in person) and I am SO impressed by... well, everything! I spent absolute ages trying to find natural, organic and vegan bedding and I was beginning to lose hope, but then I came across Greenfibres' website and I could not be more grateful. Such a great variety of products, some that I didn't even know existed (grain pillows?!). And the speed of the service, my order was processed on the day that I placed the order and delivered the next day! Everything arrived really well packaged and of incredible quality... I decided to try the buckwheat pillow too and it's surprisingly comfortable. If you normally wake up with neck/back pains, then this is for you! I have already recommended your shop to people and will definitely be coming back myself. Thank you so much for your incredible service and earth-friendly products!
Beautiful products, friendly and helpful service and good for you and the environment. What's not to love
An ethical company that does what it says it does
Wonderful products and amazing customer service. I really cannot speak more highly of this company...when looking to purchase duvets and pillows for a family of 5 with varying needs, they certainly went the extra mile to explain and advise. They were also incredibly flexible when one of the products wasn't suitable due to an allergy, they facilitated a swap and return immediately. My husband is loving a kapok pillow, my son loves his cotton duvet and we are all enjoying organic pillow cases. Hope to purchase more items in the future!
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