Manchester, United States
333 Bidwell St
N/A
+1 8605333086
I have a client who was sent to here during the covid-19 pandemic. She has told me that this place was extremely unsanitary the staff did not listen to the patients or respect them. Bathrooms were filthy. Apparently one of the aides had just towel dried another patient and then put the towel onto her food tray. And then cleaned off the food tray with a damp dirty washcloths that had just bathed another patient. Her medication was given in different forms than she would normally take and she was not given instructions on how to take the medication correctly. The bedding was not changed or disinfected, nor was she bathed during the time she was there. He daughter could not visit due to covid so their was no one to advocate for her. At some point she had even brought it to the attention of the staff of a small injury on her foot, and the staff member never checked the injury or measured the injury. Her stay was at the end of March into April 2020.
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Worse rehab , would not recommend to anyone. Unprofessanal, discharge was a disaster, no communication with family, while in facility unless family requested. Medication with discharge was not accurate and I had to go back to facility twice to correct their mistakes. When your loved one is having serious health issues the family certainly doesn't need all this added stress, really have to question the real level of correct care the patients are given
My mother received excellent care and loving attention. At 90, she had only one hospital stay other then having her five children so she was afraid. When she arrived to her room there were fresh cut flowers in a vase on her window sill and a care package with puzzles, earbuds, and other comfort gifts. She appreciated the kindness and humor of every CNA, therapist, and nurse. She said the food was excellent. She never waited to be helped when she used her call button. And her coffee was always nice and hot! My siblings and our children were always greeted by the front office staff with a smile and \enjoy your visit\. Her transition home was seamless and she continued to receive excellent care at home.Thank you to all of the staff at Touch Points in Manchester.
I had been a patient at another rehab in the past, my family and I did not want to return to that facility so I came to Touchpoints at Manchester. Touchpoints has been a GREAT EXPERIENCE! When I arrived at Touchpoints from the hospital , I was in bad shape, so many things were going wrong. I also had severe pain in my leg which kept me from walking. I had been falling at home and even once I got to the hospital , no one seemed to know why I was having so much pain and exactly what was going on. At Touchpoints , they were determined to figure out what was going on and help get me home. The rehab team made therapy fun and effective. Everyone at Touchpoints is polite and kind. I NEVER had to wait for very long when I used my call bell staff is attentive and caring. I felt like a whole person not just another patient. Kim, my care navigator, would come in to see me several times a day. She provided me with a wonderful power lift recliner which was a luxury! The communication with my family was excellent. I am so surprised how quickly I have improved and now going home! My pain is gone...I am walking with confidence. If I ever need rehab again, Touchpoints will be my one and only choice. I give Touchpoints 5 stars!!
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