Townsend, United States
604 Cannery Ave
N/A
+1 3023785400
AVOID THIS SERVICE! As others have mentioned, they are not reliable, not responsive, and not easy to deal with. We have been commercial customers for years and the service has gotten progressively worse. Missed pickups are a regular occurrence which result in overflows (see pic) and inevitably we end up driving our own trash to the landfill. The only response we ever get from our account manager is that she is looking into it. We decided to cancel the service and SURPRISE - I can't get a phone call or email back. There are other services in the area that are both less expensive and more responsive. I do not recommend Waste Industries/GIF.
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Terrible Delaware Customer Service ever since GFL Environmental bought Waste Industries. Recently, my father and I have made numerous phone calls to your customer service line. After over 30 minutes of waiting or more each time we still have not heard any response from you. We also emailed you. In addition, a few yard waste collections in the past month have not been collected on their proper date or forgotten about all together. Customer Service from your company has become incoherent and ineffective. I understand the coronavirus has taken a toll but after nearly a year I would have thought you would have made corrections to the way your business operates to counteract the effects of the coronavirus on your operation Clearly GFL Environmental does not care about its customers. Their lack of any response is truly embarrassing and points to the fact hat they just don't care in general. I highly doubt that my experience with them will cause them to do a single thing about their atrocious customer service because they just don't care. It seems like GFL never picks up the phone or responds to emails so good luck getting a hold of them... ever. I never had an issue with Waste Industries until GFL Environmental bought them out. STAY CLEAR OF GFL ENVIRONMENTAL UNLESS YOU LIKE WASTING TIME!!
This company is about as reliable as the weather, don't show up, never mind the fact that now they've switched the days to recyclable to Tuesday and garage p/ u on Thursday. Today is recyclable driver decided to go through my \waste\ and decided to throw fiberboard out across my yard and then leave it. Its fiberboard! The reason I put some pieces on top was to keep the wind from blowing the rest of it all over the neighborhood. They use to be good, now their the worst. Time to move on!
My trash and recycling were supposed to be picked up on Tuesday and now it's Friday.. I've been trying to call them since Wednesday, left two voice mails and they never called me back.. They better not come up with the excuse that the bins were not on the curb because I have security cameras that prove they were there since Monday night. I'm going to stop using their service
AVOID THIS COMPANY AT ALL COSTS!! We’ve been trying to schedule a bulk pickup for a couch for MONTHS!! It’s always an excuse that they are short staffed, or it’s the wrong kind of truck or something. They finally gave us 2 Mondays in a row and said if they didn’t pick it up the first Monday, they would the second. Well the second Monday rolled around and they didn’t show at all because of weather. They said next week their probably won’t be any room. Meanwhile we keep having to drag a couch back and forth to the curb every week in hopes they will finally pick it up. We are done. Called 2 other companies and both said if we switch a bulk pickup will be no problem. RUN AWAY from the company!!!!
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