Chantilly, United States
13944 Willard Rd suite i
$$$
+1 7033300303
N/A
Toilets
Passenger loading areaWheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Good selection of various gauge train models and accessories. The staff was very helpful & knowledgeable.
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I want to start giving my son an Lionel experience as I had long ago so I went to the Train Depot to see what I can to start. I was greeted with friendly staff who helped me to get started with used o gauge tracks and trains. Fortunately for me, they have an used Union Pacific engine for good price which I got plus used boxcars. The used o gauge is 2 per track. I went the store three times to get what I need to start a simple a layout for my son. First visit, I got wrong track, o gauge 27. Second visit I got correct traditional 3 rails o gauge plus another boxcar. Third visit, after I got Lionel rw transformer from eBay because store does not have it , was today for help with set up transformer to lockon correctly and two more used o gauge trains. I met the owner and store staff. They were helpful with advice, how to start , what to buy, and entertained my son a future model train hobbyist. I am glad I went there to start the life long model train hobby. The store has good selections of o , g, ho, and n trains and accessories. The store offers repair service and layout consulting. Recommend the store for all train hobbyists in the area!
We have spent a lot of money in this store and it's extremely difficult to get anyone to call us back. Repairs take months and customer service is non existent. Obviously this is a hobby for them and not a business. I do not recommend. Make the trip to Richmond or VA Beach if you need trains or repairs - it's worth the trip.
Its hard to find people who will repair model trains. I had an HO scale Russian Decapod that had a loose wire. They said they could fix it. So I took it to them, and sure enough they said they fixed it and it runs great. This tiny little powerful model locamotive can no longer function if it is pulling just 1 boxcar behind it. This once was able to pull a long train of 13-20 freight cars (that I personally tested). Now it is useless. They didn't even test run it infront of me when I picked it up, and made up some excuse as to why they couldn't. I expect model train stores to test their engines when they fix them or when you buy new from them. I'd rather travel up to NJ to get my trains fixed.
We were visiting family near here and this came up on a Google search. Went to check it out - it's a wonderful store, with great selection of quality used and new items, especially buildings and infrastructure for your layout. Their prices were surprisingly low and very competitive. They have a good selection of bulbs and misc items like that. There is even a bin of various Plasticville parts that I was able to find parts to a church I never set up because it was broken. Now I'll be able to bring that building back out! The store is not overly big, but they do an excellent job of displaying all of their items in showcases and shelves! Very nice staff - we will be making this a stop when we're in this area for sure! Thank you!!
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