Traverse City, United States
2670 Crossing Cir
$$
+1 2319290200
N/A
Kerbside pickupNo-contact deliveryDeliveryTakeawayDine-in
Bar on siteGood for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCocktailsCoffeeComfort foodHappy-hour drinksHappy-hour foodKids' menuLate-night foodQuick biteSmall platesSpiritsWine
Each time that I've gone here, the food has been good and the wait staff has been awesome. No complaints.
like
February 2020 my family went to this chilis was seated immediately but after 25 minutes and no service we left. Decided to give them another try 2/28/21, Resturant wasnt busy and we were immediately seated, placed our orders with in 10 minutes, but had a 45 minutes wait for our food. During the 55minute we had waited we watched a family bigger then ours come in, be seated, recieve & eat their food and leave. We asked for a manager several times. When we did recieve our food half of it was cold, the 6oz sirloin meal was less food then our kids meal. Our waiter never checked on us, never came to bring us our bill (our table top kiosk on our table was shut off) finally got to speak with a manager, she was very apologetic and took care of the bill for us. Better off eating at applebees, this location of Chili's has went down over the years and I wouldn't be surprised if it ever closes permanently.
Had the grilled chicken fajitas. So much good food!
My husband stopped by this afternoon for takeout. I was on the phone with him at the time. He waited at the takeout section for about 5 mins for someone to help him. When no one showed up, he approached a group of employees gathered at the front talking and laughing. He asked the man if someone was working the takeout session to which he replied that someone would show up. My husband went back and sat down and waited. After waiting another 5 mins, he noticed that a 4th person joined their huddle to carry on their social time. After 10 mins of being in there and not having a single employee acknowledge him or even attempt to find the employee that worked that counter, he left. Before he left he did notice that customers walking in were quickly seated, and then each employee would go back to their social time huddle. He also noticed that he was the only minority walking in for service, so it raises the question if this was racial discrimination or truly REALLY BAD CUSTOMER SERVICE.
We came here for dinner & drinks the last night of my bachelorette weekend, and I’m so glad we did! Finn was our server and 10000% deserves a serious promotion (coming from someone who has been in the service industry for over a decade and manages at restaurants, and another who has been a server for about 8 years). Finn went above and beyond all night and was incredibly personable, even though there was a woman who was consistently being demanding and rude sitting near us. Finn still treated that woman with kindness and respect the entire time. Thank you Finn!
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