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National Seating & Mobility

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Troy, United States

nsm-seating.com
Medical supply store· Motor scooter dealer· Wheelchair store· Mobility equipment supplier· Wheelchair repair service

National Seating & Mobility Reviews | Rating 2.4 out of 5 stars (8 reviews)

National Seating & Mobility is located in Troy, United States on 1967 Woodslee Dr. National Seating & Mobility is rated 2.4 out of 5 in the category medical supply store in United States.

Address

1967 Woodslee Dr

Phone

+1 2487408858

Service options

In-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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Paula Dusza

Called and left a message in regards to power assist wheels for my wheelchair due to being recently diagnosed with psoratic arthritis. Never got a return call.

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Pro Image

They made repairs to my manual wheelchair and put new brakes on, caster forks, casters, cushion cover, backrest cover, and rear tires. They did an outstanding job. The manager, Scott Will, hooked me up with some awesome brakes. That guy can fix just about anything. Everyone was so nice!

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Monica Guzman

I cannot express the disgust that I have for the company and staff from the Troy office. Scott (Manager), Sarah, Rick, Greg worst customer service people. No kind of empathy, cold hearted, unscrupulous people that only care about the . Spoke to Matt, Regional Manager and I have faith that he will find a resolution for my son's on going problem with his wheelchair.

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Chris Castillo

I tried setting up an appointment to be seen for a new custom wheelchair. I left messages with no return calls, and when I finally was able to speak to someone about 3 weeks later they seemed not to interested helping me out. I told the girl I spoke to that I felt like I was mistreated with no response from her. I told her to forget it that I will take my business elsewhere. Not only did they lose my business but also my respect for them as a company helping out people like myself who sometimes desperately needs them for products they advertise they supply. I took my business to Binsons.

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Joseph Haddad

Absolutely the best service I have received in years from any business. Top notch team, I first dealt with Scott Will who took care of the repairs to our wheel chair and also set me up with a new heavy duty high quality one with some extra features. Chet then saw that these units were intended for use at the Police Department and recommended padded safety belts and went the extra mile to explain the features and benefits. I walked in with one broken wheel chair and while I waited, they took care of the repairs, made upgrades and had me on my way in not time. Sara (office manager) was also great, very professional and courteous. Please patronize this establishment as they not only "Do things right", they "Do the Right Thing". Thanks So Much! Sgt. Joseph Haddad, Troy Police

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Cathy Foster

The worst customer service ever ..I am unable to speak to a live body half the time. Every time I call it’s a recording. I am trying to find informationss about my order and get different answers each time. I am very unhappy with Greg who I have to deal with on wheelchair orders. I was fitted for new chair then told nope insurance said I was not eligible yet. I wasted an hour of therapy for him to measure me. I pay out of pocket since I had a bad fall and broke my neck.

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Peggy Mardis

Repair department stinks. I needed service on my power chair. Thankfully the techs put used parts in it to get me by until the new parts were ordered. That was months ago. I’ve been completely left in the dark as to the status of my repair. No update communication whatsoever. I called yesterday to inquire about my status. I was given some story about needing to schedule a dr appointment to document my current health status. I informed the representative that I was just at my neurologist in March and I had no intention of scheduling another appointment for my condition hasn’t changed. To be honest I was unclear as to what information my dr was supposed to provide. I called this morning to try to get a better understanding of what was needed to expedite my repair. Ray pulled up my claim on the computer after I explained to him what had transpired yesterday. He found nothing in the computer to support what I had been told yesterday. Informed me that everything was in order to send to my insurance carrier for approval which was done yesterday. NO action on my end was needed. How coincidental that it was sent to my insurance company the same day I followed up. Seems to me someone dropped the ball. I will find another mobility supplier for future needs.

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Sallah Mohamed

Great service extremely nice people, they do they're best to only help. Great technicians

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