Truckee, United States
11411 Deerfield Dr
N/A
+1 5305875775
Online careDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Passport photos
My doctor’s office is calling the pharmacy board to report the pharmacist for never answering the phone (mainly the doctors line) my doctors office called multiple times today and could never get through to the pharmacy. They are furious and find it unacceptable! I myself have been calling corporate offices all week to complain and try to order my prescriptive medication which is at the pharmacy but cannot be filled because I cannot talk to the pharmacy to fill it and the app doesn’t work! Unbelievable to have a prescriptive medication held hostage by a pharmacy that never answers the phone. Called a total of 16 times now and hang up after 30 min each time because I cannot stay on hold for longer than that. Never heard of a pharmacy never answering the phone......
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Prepare to be on hold for at least 40 minutes anytime you try to call. This could easily be the worst CVS in America.
Nice CVS. Bright and clean. Friendly service. They had what I was looking for. Convenient parking. Slightly above-average.
They do not enforce mask wearing in the store, not even politely asking people to wear masks. Enter at your own risk!
I could not say enough good things about CVS Pharmacy staff. David, Ben, Bill and I believe it's Leeza (probably butchered her name, sorry girl!) have all been incredibly helpful in regards to our prescriptions. One example would be my husband's steroid inhaler. For some weird reason, his insurance will only cover name brand Advair and only like 40. This is over a 300 expense each month even with insurance. When we went to pick it up, David said that he wanted to see what else he could do so we're not paying through the nose just to breath. Not only did he find us a CVS coupon that brought it down to 136, the entire staff now knows my husband and I by name. They fill and use the coupon each time to get the steroid inhaler refilled and we're saving money because they cared enough to help in ways we didn't know about. This pharmacy feels like family. Even today when I called to refill my inhaler, David and my husband have there "bromance" moment and we are sending our love during these strange times. This pharmacy staff is incredible and I think even if we move, we'd still have prescriptions filled here just to go say hi!
It is quite and the employee are all kinda out of it. It is a weird place. They also have a lot of medication and alcohol, so if your in to that CVS is the place to go. But besides all that you can buy candy and toys and make-up and toiletries. I Would recommend you to get a account there because they have some great deals for members.
The CVS here is large with lots to offer. Sadly two outstanding drawbacks were that the staff person didn’t seem overly happy; no greeting when I walked in and there weren’t many customers around at the time. Also the bathroom toilet was in need of a very big cleaning; doesn’t look good to have at a pharmacy.
Monday I was driving to Reno for a mini vacation and realized I had forgotten certain medications, I was in a panic!!! So I phoned the nearest CVS near my location, I explained my situation and was greeted very nicely, professionally and with genuine concern. Finally I reached the pharmacy and I am so grateful that Benjamin was a employee there, he went over and beyond to assist me with his expert customer service. I just want to thank Benjamin on doing a great job!
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