Truckee, United States
11020 Trails End Ct
N/A
+17757864006
I am pleased to report that Simple Power replaced our converter and fixed the problems we had on their own expense and we got rid of the fuses and so on. Apparently the company was short handed either due to the virus or just not having qualified personnel. However they recently have hired a very professional and knowledgeable person to head their repair and maintenance department which is a great help. I want to praise the company for staying behind their product and give a fine service to us as their customer. We even added two more panels to our solar system and are quite happy with what we have. Companies like people have problems and if they stay and try their best to work out those problems they have to be appreciated. So we appreciate how Simple power solved our problems. We purchased solar panels from Simple Power in 2015. The system worked till this year. In the last four months we have had fuse blow out in one section four times. The service is very poor and it takes days to get a call back. Absolutely no customer service. First they had put the fuse box on the roof next to the panels. This made it impossible for changing the fuse conveniently. Then they brought the fuse box inside and gave us some fuses but the panel has special screws which can not be opened by regular screw drivers. They would not even call back to give us information about the screw driver to open the panel. We have lived in our home for 20 years and never had an issue with a circuit breaker however in 4 months 4 burned out fuses. This is not a very good system and has a fundamental problem.
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Service is awesome and it’s all installed. Very neat work.
1.8kW Install on a remote ridge top site designed and installed by Simple Solar to power an aviation obstruction beacon and flight tracker. Took about 1/2 mile of power lines out of trees in the forest. Great work!
Simple Power, Truckee California, were a delight to work with. They bent over backwards doing all paperwork for our tax credits, rebates, permits and inspections. Mike Rocco is the best, and hard working man. He was always so helpful and answered all my questions via text, email or phone. The installers were wonderful as well, tolerant of my barking dogs, all day! I even came back a year later to ask about removing and updating an old solar water system from the 80’s. With Mike’s help and wisdom, they took them down, added more panels, installed a new electric water heater. I enjoy not having an electric bill and knowing that I have offset my carbon footprint.
Love our solar array setup by Simple Power. We are 100% off-set and took full advantage of the tax credits and cash rebates available with the help of Simple Power. Mike Rocco was our guy and would be hard for us to recommend anyone else. He took extra care to address our situation and all our needs from beginning to end and we are really really happy with our array performance and the ROI we're looking at. Mike is one of the most responsive sub contractors we've ever used for anything related to construction and solar.
If you are considering going Solar, Simple Power should be your choice for all your needs. Super professional, very easy to work with, great at listening to our needs, and best of all suggested the most efficient and cost effective system for our home. Simple Power really made us feel comfortable by explaining the process and details of our project, and in the end they delivered exactly what was said. The savings are amazing, and when the sun dose its work paying the electrical bill to our power provider is pretty fun!
Great installation. Fast and clean. Mark and crew were dealing with a difficult installation, and managed to do an outstanding job. Looks great and works well. Highly recommended. We are looking to add more panels.
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