Tsawwassen, Canada
5000 Canoe Pass Way #126
$$
+16049480639
N/A
Went to the mall today and visited aldo. The staff was very accommodating, except for the manager. I realize this is an outlet mall and the price was great! However, the shoes were damaged and when asked for a further discount, the manager replied that the shoes reflected the price, hence “the discount” of the shoes (saying they were that price because they were damaged) which is not correct because I’ve been a long time customer of Aldos for over 10 years and so has my mother which is 15 years. Honestly, I felt lied to and I WILL NOT be spending my money here. It’s not about the price, but the fact that management LIED to me.
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Very bad experience. The person named Gaurav was so disrespectful and unprofessional while asking some clarification on phone. I think before hiring they should be taught regarding customer service. Very unprofessional and disrespectful
Found some great buys!
So, I bought heels on Dec21 and the Cashier was Yasmin. Because the heels were too big on my sister so I went there today to return or exchange. So the cashier who was there was OK to return and then Yasmin came and she said she can’t return or exchange when the other cashier was OK to return. She has that’s her so called “policy” that it’s a final sale. When the receipt or nothing says its a final sale and they didn’t even told me that when I bought it. So I put the heels over there because thats too big on my sister and I went out from the store. Really disappointed. I just wasted my money. It was my first time at Aldo, will never come back here, other stores are much better. Thanks!
Sales associate refused to sell me a bag because I asked for paper receipt and I didn't want to give them my email, and they said this the system in all Aldo stores, and it turn out he is a liar because the next day I went to another Aldo store and they said that they can give me paper receipt if I want. What kind of customer service is this???? they force you to give them ur own personal info otherwise they don't sell u their products!!!!!!! Nonprofessional customers service which made me think of calling consumers protection and see how come their policies can force people to give their personal info like email and postal code.
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