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Firestone Complete Auto Care

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Tucker, United States

local.firestonecompleteautocare.com
Brake shop· Oil change service· Car repair and maintenance service· Car battery store· Tire shop· Vehicle inspection· Wheel alignment service

Firestone Complete Auto Care Reviews | Rating 3.5 out of 5 stars (5 reviews)

Firestone Complete Auto Care is located in Tucker, United States on 2066 Northlake Pkwy. Firestone Complete Auto Care is rated 3.5 out of 5 in the category brake shop in United States.

Address

2066 Northlake Pkwy

Phone

+1 7703259701

Accessibility

Wheelchair-accessible toilet

Open hours

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Jeffrey Burgoyne

I've been at the Northlake location many times and each time has been very pleasant. Wonderful staff. Very helpful and professional. I even stopped by to have the air pressure of my tires checked. No questions asked and no charge for adding air. I'll need tires soon and will go nowhere else.

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Quita Beloved

This location I don't mind too much. My only problem is I'm very OCD about my time and schedule so I tend to get all my information before setting my schedule. If I call and ask about warranties and anything pertaining to my file I want to know dates of expiration and so on. Just wasn't happy with the fact I lost time and had to go elsewhere for tires when I could've just been told my tires were no longer under warranty and that mine were not in stock, that way I could've woke up and went somewhere else and went to work. Time is money and I don't like wasting my time

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Cierra Thornton

Did not like the experience. I originally went there to get a diagnosis for my car due to it smoking, oil is over the engine and a possible sensor issue. I did that and paid for it. The diagnosis was for an oxygen sensor, fuel system clean, and a tune up. I also signed up for a credit account that day. When I left I paid for the oxygen sensor only bc the other thing weren’t that major. A standard mechanic could have suffice those issues. However the day I left my car was still smoking so I called back the actual mechanic that worked at the location to discuss my issue. He told “just go to someone professional to wash off the oil that’s on there it should be fine”. At the time I was going there anyway but in the back of my mind I’m wondering why he couldn’t have done that if I went to them first. I just said ok and went to my mechanic. Again originally I was going to him for the tune up, in which, he say he cannot do because of the oil everywhere. He then notified me that it was my Valve needed to be replaced. So I called back to speak with Firestone. The representative was upset at my issue and took it personal. He wanted to make it seem as if I had to bring it back or I needed to stop listening to other people. He also made it seem as if I wanted to talk bad about the company when I just wanted a Proper diagnosing. But before I could bring it back that day I was leaving Lenox mall and headed there. The location is 7 mins from my house. That day I was leaving and my car cut off on a hill. I have tried to call customer service (they said wait 3-5 business days, not sure who has that type of time for a response on their car but ok) and speak back with them. I’m not sure what happening with their customer service now a days but I’m not sure I’ll come back.

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J Vignati

Son's truck needed wheel alignment. Scheduled appointment for this AM and able to drop off, contactless. Had it done in just over an hour Pleased with customer service and value. Will explore for future needs.

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Albert Macap

This is the best firestone store. Clean and speedy service. The manager will ensure the coffee flask was full. He will knock a little small charge off since I had 4 tires. I got a discount card for future store service, At least they make you feel important.

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