Tucker, United States
3963 Lavista Rd
$$
+1 8008801077
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
This store is suppose to close at 8pm... However I can here at 6pm it was already closed, came back at 7pm, still closed. The least they could have done was put a sign on the door advising customers that they would be closing early today... Is excellent customer service too much to ask for???
like
I normally do not leave reviews however i have been a Verizon customer for almost 20 years and my latest interactions at this Verizon location inclined me to do so. I was met and serviced by a kind gentlemen by the name of James. I had a lot of questions and concerns in regards to terminating a line, adding a line with new product as well as getting all the accessories. James was extremely kind and patient as well as knowledgable. He crossed all the Ts and dotted the Is when it came to my concerns. Thankfully he was able answer all of my questions regarding my plan and we added a brand new iPad with the accessories. James spoke briefly about working in different sectors within Verizon and was very informative in lots of areas. Thank you Verizon for always going above and beyond even in with your employee choices. There is a reason I have stuck with Verizon this long, they state they are number one in America and it really shows from coverage all the way down to customer service. Thank you again James! I really appreciate all your help and will be coming back to this location to find you for my next upgrade!
Too laid back
I have lived in this area for many years and have come to this Verizon store for all of my Verizon needs. I visited today, as I had multiple problems with my phone, and my husbands phone, all caused by our lack of knowledge of cell phones. We are both Senior Citizens, and although we have a great deal of knowledge, it does not include cells phones !! I have been here twice since Covid 19 hit, and both times I have had exceptionally good service. Today was no different. The Manager, Charles, welcomed me in to wait for help. He was professional and courteous, as he always is. Nicholas was the professional who helped me. He spent a lot of time helping me cure the problems I had created. He also, was also very knowledgeable. He took the time to listen to what I was requesting and with his experience I left with 2 fully functional phones. In my many years I have come across many people, most really do not care about others' problems. I find it exceptional that this Verizon store does. It is reflective of the good mangement of Charles and the knowledge and customer support of Nicholas. Verizon, if you are looking for young employees to promote to executive positions...here are 2 for you to embrace. Verizon would benefit from their business ability and customer understanding.
BEWARE BEWARE do not go to this location on Lavista manager Charles or CJ or ppl here are incompetent and one particular lady LYNDA aka as LYN LYN is very disrespectful rude white lady with black hair she look like a witch she was screaming at me as she was addressing me I didn’t appreciate this at all. Only came here to get a refund of money and she was very rude and hateful I don’t know what kind of customer service they expect to be showing but I wasn’t not satisfied and really disappointed for the service I received after trying to buy a 800 phone I’m better off with AT&T. Hopefully someone else will have better experience I wouldn’t recommend this location. And based on the other comments/reviews looks like I’m not the only one who had a bad experience here.
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Wheelchair-accessible car parkWheelchair-accessible entrance