Tulum, Mexico
Carretera Boca Paila KM 10, Quintana Roo 15
N/A
+52 9849800676
Toilets
After reading reviews the night before my girlfriend and I's couple massage, we were extremely skeptical because we had already prepaid 700 for the couples massage. We were so happy we stuck with it because we both walked out saying it was hands down the best massage we had ever received and also a very awesome experience. It was money well spent and I highly recommend if you are looking for a couples massage in Tulum!
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If you are looking for a place to relax and time to unwind... this is the right place. It was such a great experience. We had a really good time using the facilities and then the massage sessions with a professional ladies. The place is super clean and they will take care of you from the time you arrive till you leave the place. Highly recommended.
The place looks amazing which is why I booked a spa day and PREPAID in advance only to show up for my spa day, the day I was scheduled to leave Tulum. And no massage therapist was available for my appointment. They didn’t really apologize or try to justify themselves. Anyway no massage and it’s been a month I have not seen a cent of my money. They said they would refund the card but they don’t answer to any of my emails and the phone they provide in disconnected. I am highly disappointed
If I could give this place negative stars I would. I started communication with them via email on dec 30th 2020. I told them what I wanted and when we were leaving Tulum, Jan 3rd 2021. After going back and forth about services I decided on and date and time, January 2nd 2021, 1:30pm, and immediately told them to save / confirm our appointments. I don’t hear from them at all for the next 20 hours and after much prodding I finally get a response stating that the dates and times we agreed upon were no longer available and I would I like services on the 4th or 5th!!!! I told them we were leaving on the 3rd! No apologies, no attempt to make it better , nothing! Very poor quality of service, poor follow through, poor communication. Disappointing but not surprising.
Absolutely stunning grounds and the yoga instructor was great. Way too much intentional smoke though. Little incense fires everywhere--I would have preferred no smoke with my yoga class!
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