Tustin, United States
3075 Edinger Ave
N/A
+1 9496530100
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
I brought Audi A4 2009 to Purrfect Auto due to Engine Light error. I showed Russell the report I generated via an OBDII device. Russell made it clear that based on the report I showed him, the cost might reach 3K. In two working days, Russell called me to give me the good news. The car was in perfect condition and he just did a basic cleaning and maintenance, and no more Engine Check error light whatsoever. Had Russell lied and asked for a couple of thousands for fixing the car, I would have believed him and I have paid the fake cost. The car came from outside CA I needed to do a SMOG check transfer it to my name. However, in the era of deception, honest people like Russell still exist. On top of his honestly, Russell is a very kind human being. His sense of humor is second to none.
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Just a typical Purrfect Auto shop. These guys are nothing but crooks. Don't fall for the cheap services coupons. Auto repair shops that use coupons are bottom tier shops. David Henderson is an automotive dummy. He's an investor; not an automotive service expert.
9/28/2020 I have been going to this place for several years now and must say they are honest and knowledgeable. I recently went to them due to AC not working and David, the owner calls me saying nothing is wrong with your AC. I refused to except that answer and asked David to double triple check which he said he will. After several calls and David telling me nothing is wrong with my AC, I finally accepted what he told me after coming down to pickup the vehicle and David showed me it was a simple switch in the car that now AC working perfectly. I must say I felt so bad not believing that nothing was wrong. I could of been taken advantage of very easily but David did not do that. If you want honest auto repair service then I highly recommend this place. Thank you David for taking such good care of my vehicle.
Got oil change in a little over an hour. They were quick and friendly. I had stopped by the next door Midas place who said it would be all day long for the service. I walked next door to Purrfect and they took me in immediately. They mentioned to me about the oil pan drain plug being stripped and about the possibility of having to replace it all (a big job) if they couldn't get it out. Made me nervous that they were trying to pull one over on me as I'd never been there before. But they got it out and replaced the drain plug for free. I recommend this place. They are honest! Thank you!
I wish I could give these guys a negative star. Went there few month ago to fix a gear, change oil and new battery on my car. They charged me for everything and the labor. However new battery (the battery for my car:very expensive) they never put a new battery. Not only that, they also broke my center console. I trusted you guys as a professional to do a proper job! What if someone come to change their old brakes and you guy never replace it!? Do you see the problem here? Your mistake could cost someone their life. Mine is just a battery but this could happen to a worser situation. Spoke to the manager but it is taking him a months to get back to me about this! Why!? I dont get it. How is this not a straight forward answer!? (Edited: 3 months or so passed: forget about an apology, they told me we will not refund your money) I'm very disappointed. Very dishonest people. Don't trust these guys. And take your business somewhere else. These guys definitely not worth it.
I love this place. They do try to upsell, and show you the colors of all your fluid levels, and ask if you want them changed even if it's not really needed at the time. I know my cars maintenance history pretty well so I know when my services are needed. The only thing, which I found amusing, was the mechanic said my air filter was "Maintenance free" I asked, "Maintenance free??" I asked if he knew where my air intake was and he had to ask someone else. I couldn't help but lol and I showed him where it was hidden in my front bumper. They are really friendly and customer service oriented.
Great Honest Economic Service. Tell them Michelle Sent you!!
Non of the employee at the auto service wore mask in this critical time. Other auto shops wore masks. I don't think any of the customers would be happy about that. Price was overrated for a simple task.
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