Tustin, United States
365 W First St
N/A
+1 7145445565
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
This place lacks transparency in its billing, after inquiring about the charges with numerous staff I was never given a clear answer of how the billing was structured instead my therapist kept asking me to come back over and over again. After 3 weeks (6 sessions) of therapy on my knees, I was invoiced with 400 charge after insurance. When I called the office it was difficult to get anyone to answer the phone, left 2 messages then finally got someone to speak to, the person whom I spoke to couldn't answer the question about inconsistency in their invoicing but simply told me there is nothing she can do, as a result she directed me to her manager. The office manager was ignorant and insensible, she stated if I had questions about the charge I should have gone to the \office manager\ during my therapy session, then she later stated she is not always in the facility so it is my responsibility to track her down. She mentioned the inconsistency in my invoice items is a result of their under-charging, then she said if I'd like she can bill me more. The Therapy After my doctor's referral, I made my initial visit, I was in my work clothes that day. The therapist started asking general questions and sat me down on the bench and ride on the bike. Day 1. 90 70 for 20 minutes of riding on the bike. Therapist asks me to come in again in the same week and set up the routine to do the exercises she would recommend at home and at the facility, I agreed and they asked me to sign terms and agreement for the enrollment. After 3 weeks of therapy this place did as much as putting me on the bike, asking me to stretch my body, and icing it afterward. Meanwhile, you should expect to hear other therapists talk about stock picks in the morning. I felt this place was not a complete scam but it was definitely not worth 140 a day. Manager told me this place has 20 years of reputation, its a shame this place are run by poor management and overpriced \therapy\.
like
I have worked with Nick and the team at Think 3 times (I must be getting old). Each time he fixed problems that my doctors couldn't solve on their own: (1) swimming injury to my shoulder, (2) IT band issue with my knee from bicycling, and most recently (3) irritated kneecaps from too much climbing on my mountain bike. Nick and his staff gave me a ton of personal attention, tried new approaches when the initial ones didn't work, and kept me laughing and smiling throughout. Think is by far the best physical therapy outfit I have used, and their swimming knowledge level is extraordinary.
I find the staff at this facility very knowledgeable and competent. Over the past few years they have assisted my recovery from both a foot and then a knee injury.
These two gentlemen have an excellent practice and therefore the patients they always try to take care of their patients
Deli
The best companies in the category 'Deli'
Wheelchair-accessible entranceWheelchair-accessible toilet