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Tile Matters

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Tustin, United States

tilematters.com
Tile store· Granite supplier· Stone supplier· Marble supplier

Tile Matters Reviews | Rating 3.4 out of 5 stars (5 reviews)

Tile Matters is located in Tustin, United States on 160 E Main St. Tile Matters is rated 3.4 out of 5 in the category tile store in United States.

Address

160 E Main St

Phone

+1 7147303567

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Service guarantee

Open hours

...
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D

D. T.

Great Customer Service I've worked with Tile Matters off and on for years and they have always been great to work with. Not only is their staff knowledgeable but they have helped me on a few occasions trying to match, identify or locate discontinued tile.

M

Mariah Rosauer

Visited the new location on Saturday and love the studio atmosphere! They are now inside Old Town Flooring and the two stores compliment each other well. In addition to all the beautiful tile, you can now shop for hardwood, laminates, carpet and countertops! Love the selections and great individual help.

K

Katrina Sanchez

Our experience was not an easy one. The only reason I am giving Tile Matters a 2 star, instead of a 1 star, is the manager did refund a small portion of our money. I will never use this company again and have told others to avoid them too. We had problem after problem with Tile Matters: *The tile order didn't arrive as promised and we had to reschedule our tile workers during a total kitchen remodel. *When tile came in, they gave us only 50% of the order. Many pieces were broken or previously used. *The remaining 50% of the tile came almost 3 weeks after the first shipment. Try scheduling tile workers with this mess!! *The list goes on and on. Save yourself a lot of problems and stay away from Tile Matters!!!

E

Erin Martin

The designers at this company are good and will help you pick and design a beautiful bathroom or kitchen. However, after ordering the tile - that is when the nightmare begins. I was promised the tile within 7 days. I called on the 7th day and they said the tile is in but they need to check it in still and would call me back. No phone call. I call back a day later - apparently, they are still checking it in but now not everything is in but will be in later that day. They say they will call me. No phone call. My contractor is finally able to pick up the partial order a few days later and 1/2 the order is wrong. They say they will fix it and it takes another 3-5 days to fix. Again, no phone call. I have to call and bug them each time. I ordered the tile on 6/5/2014 and today - 6/25/2014 - I am still waiting on the trim for the shower I ordered. That is 20 days and not 7 days, as promised. I called yesterday to get the address to the warehouse to pick up the remaining trim myself. I was asked to leave a message for Tom for the address. No phone call back...AGAIN! I finally get a hold of Tom at Tile Matters the next day and he says he never got the message and agrees he hasn't called me back any of the times he said he would. Not happy about this transaction at all. We lost about two weeks of work on my home due to their disorganization and poor customer service. There are tile companies on almost every corner in Orange County - I suggest giving business to a company that appreciates your business and has good customer service. This is NOT one of them!

B

Bruce Lebow

These guys are a joke. I have been waiting for weeks for a few pieces of tile to finish up a project. No phone calls to let us know what is happening or to let us know the tile was in. I have done business with Tile Matters since the day they opened their doors. The new owners have run this once great supplier into a last resort for anything. Don't do business with them. There are better options for your tile needs.

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