Tustin, United States
741 W First St
N/A
+1 7145443124
This place is amazing! I brought my puppy Lucy years back and they were amazing to us! Recently we had an emergency and had to take our pet kitty for an urgent surgery, not only did they help with costs they were very accommodating and highly recommend you trust them! They treat everyone like family.
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I used to love and aggressively recommend this vet when the previous doctor was here. She was friendly and kind and a receptionist that left around the same time as her (roughly 1.5 years ago) was gracious and remembered every single animal that came through there even if it'd only been once before and a year prior. The vet always put care ahead of the dollar and walked you through everything. Recently I brought my cat in multiple times for diarrhea and vomiting. 1) as many times as I repeated in person and over the phone that they had my cats name wrong in her file, they ignored me and assured me that the correct name is in the file (it was not). 2) Then, they refused to let me in their bathroom even though I have Crohn's disease because it isn't ADA compliant so they won't let customers use it (which begs the question; are they discriminatory in their hiring process? Because it would need to be ADA compliant for all employee use), 3) then they set up a series of expensive tests for my cat that didn't make sense with her symptoms (x rays for diarrhea? They said in case she ate something funny even though I insisted the symptoms had lasted on and off for 2 months), and refused to give her the blood tests I suggested, and sent me off TWICE with the same medication both times (it didn't work the first time--surprise it didn't work the second time). The new doctor's final solution was to put my girl on a new diet of hydrolyzed protein. First bag was free because it had been opened by staff by mistake. When I went home to research hydrolyzed protein for cats, the brand they gave me is the only brand that makes it and nobody sells it in the area but them, and to order it online, it costs around 200. Switched to Science Diet for sensitive stomachs when I ran out of their food and it worked fine. They don't listen, and they stopped caring. And get ADA compliant before a potential disabled candidate for employment sues you. Jeez
Dr Laura is the cat whisperer. The staff are wonderful. The fur babies in the waiting room are delightful. We love this plsce
We absolutely love Dr. Laura and her staff who are very knowledgeable and caring and personable. With the new addition of Dr. Leslie, that just is an added bonus. Their office is always able to make my appointment times as convenient as possible. And when we need to come in for something urgent, they always fit me in somehow. Dr. Laura goes above and beyond and takes her time to answer any questions or concerns I have, even after hours sometimes, which is very comforting. Shaggy and Kitty sure love Tustin Santa Ana Veterinary Hospital, and I wouldn't take them anywhere else because I know they're getting the best possible care!!!!
Always treated my puppy with such good care. They helped out when he was sick. Made me really happy to know that they truly give the best care there can be. Thank you guys so much!
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