Tustin, United States
17601 17th St
N/A
+1 7146811113
Toilets
Wheelchair-accessible toilet
Always friendly and welcoming staff and Doctors. Consistent and quality care at every visit. I have had a variety of services completed here including a transplant. My entire family are patients at this location. All procedures completed here, the entire staff have placed my comfort as a priority. And to me, that is the first step in quality care.
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Dr. Shah and his team are an excellent example of professionalism, expertise and customer service. I came in with a broken tooth and pain. The Dr. and his team took care of the issue without hesitation. The repair was complete and deep teeth cleaning was added. Every team member was efficient, polite and had my best interest at the forefront of every decision. I have and will continue to recommend Tustin Smiles for any Dental procedures and preventative maintenance. Thank you to all for taking such good care of me! Darla Kim
Just had my first appointment here today, and after bad experiences at so many other local dentists, I am thrilled to finally have found a dental office that I love! From start to finish I had a great experience. I called yesterday and got a next day appointment, I arrived early and was immediately seen, the dental assistant Steven was genuinely fun to be around and made me super comfortable and at ease, the front desk staff including Melissa helped me with all my insurance questions, and the doctor was gentle, thorough, and very informative! I came in with concerns about several teeth and he was so honest about me not actually needing any work on those areas! When I declined one of his recommendations he fully supported my decision right away. The staff were happy, kind to me and each other, very communicative about how long things would take and what I would feel. I was treated so well and I scheduled my next cleaning with them! I hope all the same staff are still working there, I am excited to go back!
Dr. Shah is the best dentist around. I have been going there for about 7 years. He is very professional and really cares about you as the patient. He makes sure you are comfortable and that whatever procedure you are having you don’t feel any pain. His staff is very professional and they always follow up the next day to see how you are feeling. If you need work done don’t hesitate to call Dr. Shah’s office. I can’t speak more highly of a dentist and the team he has.
Terrible experience. Did not inform me prior to my appointment my service would not be covered by my insurance knowing the information. Showed to my appointment and instead of giving me the information they sat me in an office for 20 minutes if I wouldn’t have stepped out of the office because of the strong smell I would have waited much longer. When I called to speak to Melissa to tell her I was very disappointed with their service and to cancel my appointment for June, she very very rudely said OKAY we called you today and got your voicemail (did not) and if they did not message was left; however, I did received their text and email confirming the appointment. When I told her to cancel and I would be moving on to a new dentist she said OKAY thank you with an attitude. Very interesting how their customer services changes in a matter of minutes.
Deli
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