Tustin, United States
13471 Newport Ave
N/A
+1 7143687980
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Cash advance
Branch manager very unprofessional and extremely rude. I went into the branch the day prior, spoke with the manager that was available that day. They ensured they would give me a call the next day in regards to a check deposit. When he did not call me, I called the bank and asked to speak with the manager. The manager I spoke with today was the branch manager. Instead of attempting to resolve the issue and speaking to his team, he was very defensive. He would not allow me to speak and told me I needed to apologize to him. I then drove over to the bank. I saw the manager I spoke with the day prior. Instead of the manager explaining the situation, both men were defensive. When I realized my confusion and apologized, the branch manager failed to recognize the mistake and continued to accuse me, he raised his voice, and was not willing to admit the lack of communication that took place that led to the situation. This was the worse display of customer service I have ever received from a manager. I would not recommend using this bank. This is consistent with the other comments I see here. Do not waste your time, go to another branch. This is the first time I am writing a review with 1 star.
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I always have an issue at this branch. I have multiple business accounts with US Bank. Tried to withdrawal a small amount of cash on a Saturday and was refused claiming the bank didnt have enough on hand to give me. With the bank only being open for another hour, and this coming Monday being a holiday (which they are closed for), I cannot believe that a bank branch doesn't have more than 3000.00 available in their safe. I worked for other banks in the past, I'm aware of how much cash is kept on location. Will not be revisiting this location anymore, the Santa Ana location (up the street) Fountain Valley, and Westminister branches are always helpful. I’d recommend driving the extra couple of miles to get what you need.
Navidad Maleki, the branch manager, was rude and unhelpful. I strongly recommend banking elsewhere.
For the most part this is an average bank. The people are friendly to a degree, willing to help, but often pass the buck to other branches, people, etc.. Other than that, they do have one person in corporate that loves to put the 36 overdraft on you no matter what the circumstance.
I went in to open an account. They were severely understaffed and I was told I would have to wait 30 minutes minimum. No thank you I’ll go elsewhere.
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