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VCA Orange County Veterinary Specialists

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Tustin, United States

vcahospitals.com
Animal hospital· Pet boarding service· Veterinarian· Emergency veterinarian service· Pet groomer

VCA Orange County Veterinary Specialists Reviews | Rating 3.3 out of 5 stars (7 reviews)

VCA Orange County Veterinary Specialists is located in Tustin, United States on 3021 Edinger Ave. VCA Orange County Veterinary Specialists is rated 3.3 out of 5 in the category animal hospital in United States.

Address

3021 Edinger Ave

Phone

+1 9496548950

Amenities

Toilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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Gemma B

I could give you a list of reasons not to go here but I'll just give you one. I understand that times are different during Covid but grocery store clerks are on the front line and are more friendly, compassionate, and human than this place. I went in with my very sick cat. I knew he was going to need to be euthanized. I told them I really needed to use the restroom so I could focus on my last minutes with my cat. "The restroom is not open to the public. We can wait while you go down to stater brothers to use there's.". This was said to me while I'm on the phone arranging to go in and euthanize my cat. I don't think I need to say how heartless and disgusting that statement was to someone who is about to lose part of their family.

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Sonic productions 2.0

I would never take my dog back to this place very rude and all they wanted was my money don’t take your animals to this place

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Lesley Mace

VCA Tustin saved my dog’s life! Took him in to the hospital the end of December as he ate the stuffing inside a new toy. (PSA-DO NOT LEAVE YOUR DOG UNSUPERVISED WITH A STUFFED TOY!) Anyways he had to have stomach surgery to remove the stuffing. Bronson stayed at the VCA for 3 weeks as he had several complications after his surgery because of his age (12) and previous medical conditions. VCA Tustin staff was so amazing, they not only gave my dog world class treatment and care, but they were also very sweet to me. I called everyday multiple times throughout the day and night and everyone from the phone staff to the vet techs to the doctors were amazing. They never made me feel like I was bugging them and always answered all my questions. The techs even orchestrated several facetime calls with my dog. I could truly tell when I spoke to everyone on the phone that they all really cared about my Bronson. Honesty, my dog wouldn’t be alive if it wasn’t for this great group at VCA Tustin. I am truly indebted to this team and am in complete amazement of their skill and compassion. Dr. McDooling was brilliant with Bronson. She is his Internist and was his primary doctor while he was there. All the doctors are amazing as well…Drs. Supance, Collins, Munchel, Fatourechi, Durtschi, Shepherd and Uyeno. You really cannot go wrong with any of them. I highly recommend! The Vet Techs were phenomenal as well. I spoke mostly with…Jenny, Amber, Lisa, Gabby, Kamie, Janelle, Emma and Karen. They were all so caring and sweet. Even the phone staff, Daniella and Ellie were so thoughtful and compassionate. I cannot rave enough about this group! Thank you THANK YOU again everyone at VCA Tustin, without you I wouldn’t have my Bronson back home with me.

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Megan Oh

We took our dog here yesterday night. The staff were all empathetic, professional, and responsive. They allowed us to spend our last moments with him outside while they waited for a room to open up for his euthanization. Everyone (the receptionist, technicians, and doctor) helped us with the decision. He was in good hands at the end and for that my mom and I are very grateful.

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Donna Jones

They helped my cat she had lymphoma of the stomach. All thru her care they were compassionate and kind from the Dr's to the staff. I am thankful for the work they did at the Tustin VCA.

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Jayne espinoza

Dr. Mcdooling will never return your calls. They did a procedure on my dog she got extremely sick throwing up diarrhea in her poop and thank god my normal vet helped her heal. She never explained side affects of the procedure also took 3 and a half weeks for results and 3 phone calls.

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Aly Ls

I had an awful experience with the internal medicine vet at VCA in Tustin. When I spoke to her on the phone after she spent a whopping 2minutes "examining my dog", she was dismissive, rude and nasty to me. They quoted me a price for an endoscopy that was 1700 more than at a place across the street. When I asked if she could match that price or give me some sort of price break considering I had lost my job (I said I could pay up to 3,400 upfront) she made several rude comments to me. First she said "you know you need to get this done. You're just upset you can't afford it". VERBATIM!!!! What kind of unprofessional demeanor is that?! I kept trying to ask questions and she would over talk me and not allow me to finish asking about alternatives (since I could not afford their 4800 endoscopy). She point blank LAUGHED and said "You wouldn't walk into any other establishment and ask for a discount would you?" I explained I accept she won't give any sort of payment plan or price break but wanted information on what I should do seeing as 4800 is outrageous price for an endoscopy. I said "you're being rude and nasty how could you laugh when someone is clearly crying asking for an alternative to your overpriced endoscopy". She got very angry when I called her out and said "I won't continue to speak to you if you're calling me rude" and tried to pass me off on a manager when ALL I wanted was a recommendation/alternative since their endoscopy price was WAY TOO HIGH. She lacked professionalism, and more importantly compassion. As soon as she realized I wasn't shelling out 4800 for an endoscopy she could not care less about me or my dog. I urge you: PLEASE Go to a difference specialist who will actually care about your pets NOT ONLY their bottom line. There's a specialist across the street AVIN where they will be getting the endoscopy for 3100. I already scheduled the appointment. Please do NOT support this VCA!!!

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