Twin Falls, United States
794 Falls Ave
N/A
+1 2087348860
Love it if buying a car ask for rejji he will get you a nice car GO SUBARU!!!!
like
No longer part of the Subaru family. I tried for three years to get the same problem figured out and fixed with the nav/phone starlink system in my Forester. Everyone said they would figure it out and get back with me. The ball got dropped so many times, I thought it was a yo-yo. So, the business was sold this summer, so I thought I would try the service department again. Well, I had some communication with some one in the service department, but when she told me she needed to get more information fom Subaru of America, and she would call the next day, I had flashbacks of how I was treated before. Needless to say I traded my Subaru in this weekend for a Chevy, and am going to looking into either emancipation from the Subaru family, or a D I V O R C E!!
Hillary the service rep was courteous and knowledgeable. That was the positive part of the experience. They worked on car for 1 hour and charged for 2.2 hrs labor at 150/hr. When I questioned it they immediately changed the labor charge to actual time not book time. What a dishonest policy; overcharge for labor and refund if customer complains. Also, complete disregard for the health and well being of customers . Owners completely ignore Idaho public health recommendations, no masks, no distancing, shaking hands, rude and thoughtless.
Very pleasant experience.
Hands down the best experiances when buying a new car. No pressure very welcoming! Will buy a car again for sure!
Always know what I need and they order it in super fast! Lost my Lug nuts (they walked off) and I got them the following day!
So friendly and helpful. Thanks
They are really great the work with and Subaru is the best.
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