Tyler, United States
12670 TX-155
N/A
+1 9035818868
Great staff, fast, affordable and professional. Family owned business that has all your needs for landscaping. Ordered 9 pallets of grass on 3 different occasions and they exceeded my expectations. On time every time
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This is a post regarding Mr. Buchanan's review. After trying to piece together the first pallet, I immediately called them and asked them to please pick up the pallets and I will wait for better sod, I was told \We don't do that\. I told them several several times the sod was literally falling apart even trying to cradle the pieces off the pallet. I was told they will call the sod farm to find out what happened. I stopped with the first pallet and went on to the second, to my dispare the 2nd pallet was the exact same. I stopped trying with the 2nd pallet and went on to the 3rd, I got 3 layers down with ok pieces then again, everything was just crumbling. I stopped went back inside called again and said this is absolutely ridiculous, can you please send someone out. I was then instructed the sod farm said \You get what you get\. I was told the owner would call me, that so far 1 pallet would be reimbursed. I told them no, I've dug into 3 pallets thus far and they are all like this. I gave up after the 4th pallet. I sent them 9 pictures and 3 videos of the pallets. I explained that we could salvage almost 2 pallets by piecing them together. We waited a few days and heard nothing. My husband then cancelled our check and said we will pay for what we could salvage. We NEVER heard anything from them for 8 days per my phone records. Weve been in business for years and would never do this to our customers!!! Total lack of communication and disrespect. I've told them 10 your more than welcome to come to our house and pick up the pallets that are sitting in our yard that were not salvageable. Their response was an absolute lie!!!! I was blown away when I read it this morning, which prompted me to respond due to their cover ups and lies. Never again will we do business with a company that has no values!!!!!!
Was able to go right in and order pallets of grass to be delivered. Got home and realized I needed 1 more to add on and they took care of me over the phone with no issues. Ladies at the front counter very nice and the delivery driver was also nice and was very quick to unload it. Great place and reasonable prices. Will be back!
Great customer service. Helpful, honest staff. Returned calls quickly. I liked that even though I was a newbie and was asking stupid questions they were patient and helpful. I wish their prices were a little lower, but being that they are the only place in town that will answer the phone I guess they can charge what they want.
As a multiple repeat customer that has purchased 26 pallets of grass from them, they lost my future business today(and I need another truckload). Grass was delivered but their forklift was having mechanical issues and couldn’t even get it into my yard where it was to be installed. Luckily my neighbor was available with his backhoe to bail them out and get it unloaded. When I called the owner to politely discuss the situation he quickly became very arrogant and rude. I have never had a business owner talk to me that way especially after spending over 5000 with his business just on grass. Delivery driver was great and tried his best with the failing forklift but the owner’s customer service was the worst I’ve ever experienced.
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