Tyler, United States
1208 W SW Loop 323
N/A
+1 4302057072
Kerbside pickupIn-store pick-upIn-store shopping
Gender-neutral toiletsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
These guys were super helpful and nice. My low tire pressure sensor came on today and I checked it after work and it was 25. Uh oh. I got to discount tire about 5:55pm (completely unaware they closed at 6:00pm) they did not turn me away, roll their eyes or give me bad looks. With a smile on their faces they had me pull in a bay and took my tire off to check it. After not finding any leaks the first time they checked they came to my car and reported it to me. I apologized for the 57th time for making them stay late for basically nothing. He said (while smiling)\they really do not mind at all. It would be a few more minutes because they were going to go through everything again to make sure that I was safe when I left.\ No leak was found, so they put my tire back on and filled it up again. They definitely made me feel like they genuinely cared about my safety above going home after a long Monday. Discount tire will forever get my and my families business! I highly recommend for all your tire needs. You will not be disappointed!!
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They are always fast but do there work well! And so nice! They even loved my SDiT and asked about her when I didn't bring her today!
Emergency purchase with no appointment. All I had to do is make a phone call get the pricing for the best tires and found the alternatives. Then went through finding if Rebates were applicable. The Associate was very professional and helpful with my purchase. Everything went smooth and fast, no problems. I will go back to this location in the future. I'm a long time Discount customer that is new to this area. I'm very happy with this Discount Tire location.
Took our vehicle in 10 minutes till closing for rotate and balance. They were eager to help. Got it done efficiently and the employees seemed grateful for me as a customer!
My fiance and I visited Discount Tire and spoke to Thomas Williams. Mr. Williams ensured us that the vehicles sitting in their parking lot were drop offs \so it should not be too long\. My fiance purchased 2 new front tires and paid for services to have 1 of the old tires placed onto his spare rim at 947am. At this time Mr. Williams ensured my fiance we would be out by 11:00am as we had a schedule to keep. After watching all the vehicles that were sitting there get pulled into bays vehicle after vehicle, ya know those ones that were \drop offs\, I was fuming. My fiance did not want me to go into the building because he knew I would've have exploded. You do NOT tell me you can keep our schedule if you cannot do so!!! We will NEVER go back to any Discount Tire again. This is the 2nd bad instance we've had with them in the past 6 months. Mr. Williams came out at 10:55am to advise \they ran into problems and we they were backed up but it shouldn't be too much longer\. At 11:40 we pulled out of the bay with the 2 new tires on and the spare tire changed. Needless to say Discount Tire did NOT acquire my satisfaction and we will go to the local tire company from this point forward because all though they may not offer the same road hazard warranties or free repairs; they actually CARE about their customers because they know without us they wouldn't have a business. Discount Tire used to be that way until they turned into a money hungry corporation. Such a shame they choose greed over their customers satisfaction and happiness.
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