Tyler, United States
2425 W SW Loop 323
N/A
+1 9035256434
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
Although no one ever wants to receive the bad news of a costly car repair. We all know it comes with the ownership of a vehicle. However, I was recently directed to this facility and I can honestly say I am glad I was. Ryan was my service adviser. After making initial contact with him and his warm greeting. I decided to give the folks a chance. I knew I was in for a fairly major repair so I was already not excited. But Ryan calmly walked me through the process of the diagnoses. It was definitely a costly repair and complicated so he allowed me to try and source some options for alternate parts that would solve my current issue. Saving me 1500.00. He gave me an explanation as what to expect with the repair and length of time it would take. There was no questions unanswered, frustrations generated by bad communication or feeling of deceptive practices. Just good old fashion upfront and honest car repair. This is very rare to find these days and I for one really appreciate it when I find a place I can feel this level of confidence in. I would tell all my friends and neighbors about this place and suggest it to anyone who needs a \Honest\ shop to deal with. No puns intended, but the place is aptly named. \Honest 1\ Repair: New Clutch and flywheel replacement. Quality of repair: 5 Star Quality of facility and service: 5 Star
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Very pleased they fully honored their warranty. I had some work done earlier this year on front end suspension. One part installed turned out to be faulty 8 months later. Brought it back in and got it replaced at no cost to me whatsoever. That's what you hope for.
1st time there. They are respectful toward women by getting doors. They provide transportation while my car was in the shop. Great customer service skills. They pretty much nail the problem when others tell u it might be this or that. They kept me updated about every hour or 2. I have been to several places to try to get my car fixed and their price was extremely high and most of the time they would say \I can't figure it out\ I will always use them unless it is something simple and I appreciate the guidance from my youth pastor Ryan Daniels who told me about u
VERY satisfied with Honest-1. They truly care about you and your vehicle. I was unable leave work to pick up my vehicle and Honest 1 dropped it off at my job free of charge. This note was sitting inside my vehicle.
Tyler’s best kept secret?! On Thursday , July 9, 2020 I took my vehicle to Honest -1 to have my vehicle repaired for an AC problem. The staff at the front desk were very friendly and patient as we worked out all the details. What stood out to me immediately is that when I was given a ride back to my work the driver open the door for me and treated me like I was Someone important. That driver I later learned turned out to be the owner of this shop. That says a lot about their customer relations and how they do business! They did a free evaluation of my vehicle and even allowed me to take it to another business for a second opinion. After getting a second opinion, I ended up back at Honest-1. They are the real deal! They took care of us and I have found my new mechanic for our vehicles in Tyler, Texas. I highly recommend this place to anyone who wants to save money and still get the quality service and parts that you and your vehicle deserve!
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