Tyler, United States
3943 Old Jacksonville Hwy
N/A
+1 9035931212
First of all, we like this place. Generally, we don’t have problems with staffs and service. We actually told our family and friends about this ER and if they need to seek medical attention quickly, they need to come to this place. But recently, I review 2 stars not for all the staffs and service, but for one specific staff they have there name “Jessica Howard.” I contacted this person and explained nicely over the phone and for several times, I was very patient. Take note... very patient and conversed with this person professionally , since we are all professionals in medical field. But anyway, this person had cut me off several times in the middle of explanations, she won’t let me finish and couple of times she hung up on me and sound very rude. I hope the administration will find this comment helpful and would try to investigate if this employee is worth and maybe do more education on professionalism and customer service. Thank you !
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Best ER experience I've had! Not only did they provided me with the best care. They also gave me the knowledge I'd need to know to best recover from my injury. They let you know how much everything will be up front, which for us is very much appreciated! Then a few days later they called me to make sure I was doing any better. I'd give them 10 stars if I could!
I’ve been to Hospitality Health ER twice and I am impressed by how quick, helpful and kind everybody here is. I also like how they are affordable specially for us self pay people. The doctor took his time talking to me to help get my pain issue resolved unlike the usual dr visit that lasts 5 minutes. I appreciate the staffs hospitality. Best urgent care in Tyler. Keep up the good work.
I am one that rarely get sick and never goes to the ER. After being forcefull coerced by my wife into going, I am very glad that she did. Not only was I seen to immediately but the staff and attendant were extremely helpful and courteous. The facility was immaculate, important to me during these times. Dr Morales was very helpful and insightful. The diagnosis was quick and accurate. I received a CT scan onsite then transported to and from to get an MRI. After reviewing, Dr Morales took care of the immediate issue and referred me for further in-depth treatment to a local facility. I simply can not say enough how good the experience was. Thanks again to all involved. Troy S.
Hello! Let me tell you what!!! What an AMAZING place! The staff is PHENOMENAL! The care is GENUINE! I want to thank you for the services you provide. Highly recommend this facility to anyone. You will not regret it!! #thebest
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