Tyler, United States
4701 S Broadway Ave
N/A
+19035342300
They were extremely nice. I thought I had something wrong with my car because it was leaking really bad so I took it in to them and they looked at it right away. It turns out nothing was wrong so they let me know and didn't charge me. I had been driving long distance in the rain and the condensation had just built up. Very good experience, I was in and out very fast.
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This weekend I went for an inspection and was told I need 2 new tires to pass, then was offered their best deal. I took my car elsewhere and they informed me that I only needed one tire and new windsield wipers, and that nobody in Tyler could do state inspections that weekend either because the system was being updated. Seems shady that they somehow did my inspection and told me that my practically new tire needed replaced.
Really nice friendly customer service. Went in to get a alignment. They have really good prices on them. I got the 1 year unlimited mile warranty for 114 not a bad deal at all. Plus I can go in a check it for whatever reason. I also like how they send you pictures to your phone telling you everything you need to know about your car. I'm glad I came here for an alignment.
Every time I come here it's at least a 4 hour wait time! Every time it's a different excuse! This will be the last time I bring my vehicles here unless something gets done to change the shortage of help. Been waiting 4 hours already and still the vehicle hasn't even been put in the work area. FOUR HOURS for a simple inspection and an oil change!
Bougt 2 sets of tires, batteries and had oil changes, but my one and only encounter with the manager Scott Coffman left me furious and wanting to stomp a hole in him. He's very rude and needs to be fired, or at least have his butt kicked. I may go back just to kick his butt, Scott you have one coming.
Highly suggest to find a different location for an oil change. Staff informed me of the wrong service hours and no notification anywhere that you need an appointment. Questionable customer service. Sad to see such a great place now has poor business.
Should have listened to the other reviews on here. This place is the absolute worst. My gf took her car in for an oil change and they tell her that they can't do anything and she would need to leave because there was no oil in the car and the filter was put on wrong. I did the job myself before and know it was done correctly. I have her bring me the car and check the oil level and everything is fine. She takes it over to All Tune and they take a look and said nothing was wrong with the filter or the oil level. I was already not a fan of Sears and this definitely will keep me or anyone I know from ever coming back. Don't give these people any more money and let the Sears chain die its inevitable death that is soon to come.
I had heard other people say that it was not wise for a woman to take her vehicle into this place alone. I never imagined that my wife would take her car in to have a simple headlight fixed and sit there all afternoon and be charged 165 for services that were not needed. But, that is exactly what happened and the headlight still does not work.
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