Tyler, United States
5555 S Donnybrook Ave
N/A
+1 9035818646
The 3 day stay was fine. There was a gift bag with some snack items that were given upon checking in. The room was big enough to accommodate all 4 of us and had a drug as well as a microwave. The breakfast was fine. There were several bottles of water and other typical items such as shampoo, etc. There were as well 4 pillows per bed. I did utilize the gym, which has a lot of weights with protection coverings. I did not get to swim this time, but did check out the area.
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My family and I stayed here and are still here due to damages to our home during the winter storm.Due to availability we have had to leave once but came right back. The staff here are the most amazing. From the manager Jeremy to Scott. to Luz , Sarah and Paola the housekeeping staff , I have never in all my life received customer service and hospitality like this. In one of the most depressing time of my families life this hotel and it’s staff have been unbelievable. We all suffered through the ice , snow, loss of water pressure. They even made sure to inform us what stores were open and which weren’t worth going to. The rooms were clean and comfortable. They were even kind to my service dog. I will never choose any other hotel unless I have to.
I checked in with my teenage daughter and a few of her girl friends for the weekend and we were all impressed!! The hostess was very welcoming as soon as we walked in the hotel. We made some rearrangement when we arrived and Austin was very helpful with our request. I would definitely stay here again our next visit to Tyler.
A great affordable option that is clean and comfy! The staff was more than accommodating, and we thoroughly have enjoyed our stay.
My friend and I stayed just for a night for my birthday. I wasn't expecting much considering I knew it was just a place for us to sleep so we both wouldn't have to drive an hour home after having some drinks. The first thing we noticed is how CLEAN the place smelled. Like the hallways smelled like they were just freshly cleaned right before we walked through. No issues at all in our room. The front desk was nice. Our beds were pretty cozy and we really enjoyed our stay! We got to thinking that we might make this a thing every now and then and book a room here and enjoy some night life in Tyler! The location is perfect because it's not far from broadway at all but it's quiet. I recommend this place 1000000%!
My family and I enjoyed our stay. Everyone was hospitable and we were very comfortable there, thank you we will definitely stay there again.
Loved this place. Great customer service. Very clean and room smelled good. Loved the shower. Comfortable bed.
We had a terrible experience from start to finish. We found a man's watch in the bed between the mattress pad and mattress. When asked if they change the mattress pad each time we were given two different answers, "I'm not sure" and from the manager, "they are changed each time". It's obvious they are not if you find such a thing in the bed. The next morning we were in a rush to get to our destination, I left my family heirloom wedding rings on the bathroom sink. I called back that evening and was told they could not find them although I explained exactly where they were. Very uncaring staff and more specifically manager. Wish I could give the place less than 1 star!! Will never return!
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