Tyler, United States
2759 McDonald Rd
N/A
+1 9035661100
Very nice and clean suites. Amazing breakfast. Big selection and friendly kitchen staff. Yummy coffee. The gym was nice but the laundry room is in serious need of some updating. The machines need replacing. My clothes were in standing water the first time so I washed them a second time in a different machine and once the cycle was done the lid wouldn’t open so my clothes were trapped inside for a good 15 minutes. The man at the front desk couldn’t get it open either. Eventually I got it open and was able to dry them. That was the only problem I encountered during my 2 day stay.
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I loved our room here. There was a kitchen a separate bedroom and sofa bed. Unfortunately the fire alarm was set off during the night. We were on the 3rd floor with two kids. Luckily there was no fire
Angela at the front desk provided excellent customer service!! The rooms are very clean and they even offer a laundry basket, so helpful when your staying long. Also their products are vegan and paraben free which I love! Would recommend for short or long stays.
Apparently I must have deleted my first review when I tried to edit it, so I'll try this again. The manager Andy is an extraordinary person. He found us a room during this weird snowstorm due to an emergency surgery on Monday. He took such great care of us, making sure that the kids had snacks since I couldn't leave and the stores are closed. Angel at the front desk is the sweetest woman and she did everything and beyond to make our stay comfortable and she was helpful in every way possible. The house keeping staff, Brenda and Gavin are doing an excellent job taking care of everyone's needs considering they're the only ones taking care of the rooms. They've given us any extra towels and other items we've needed asap. Brenda even went way beyond by giving me her room number in case we needed anything for our surgery patient. And last but not least, the reason I had to rewrite this review because I tried to edit the other one, a big shout out to Shirley! She has prepared a delicious dinner every night this week. She's a fantastic person and a great cook. I couldn't have asked for a better place to stay. Every one of the staff members have had smiles and a great attitude considering they're stuck at the hotel due to the freaky weather. My only complaint is that I can't give them more stars.
This place was awesome! Really enjoyed my stay. Front desk staff was superb, i really enjoyed talking to them, they took care of all my needs no matter what they were! I give them 5!!! And hope to see them again..
Staff are very nice and helpful. The reason for a 4 star is because of my 1st night stay. The room I was in had a ottoman that open and inside someone had urinate and left it to be found. Very disturbing and made me question cleaning of rooms. I had another room that was bigger reserved for the reminder of my stay. The next was very clean and I enjoyed my stay very much. They have a excellent outside area with BBQ grill and fire place with a big screen TV. Anyone would want a backyard like this. Over all a very enjoyable stay. Would definitely stay again if in Texas in the Tyler area.
I was pleasantly surprised by the Staybridge Suites. The rooms were cleanly and the beds were really comfortable. What stood out to me the most was the staff. Everyone working during our stay was helpful and friendly and made our stay very enjoyable. Would highly recommend staying here if you are in the Tyler area.
Very friendly staff in the front desk . Very spacious and clean rooms . Angel in the front desk that cked me and my co-worker was on top of her game . Much thanx 2 her and the staff ...all very friendly . Will definitely be nack nxt time I'm in town
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