Tyler, United States
4524 S Broadway Ave
N/A
+1 9035811530
Toilets
Wheelchair-accessible toilet
This was my first time visiting this eye doctor. Fromt desk lady was very friendly and helpful. The eye assistant young girl wishing I could remember her name ,but she was very friendly and informative. She answered all my questions and was very knowledgeable. The eye doctor was nice and friendly. They're very quick I didn't have to wait a long time for anything. I will definitely use them in the future. Facility was neat and clean . They were cleaning after every patient. Overall a wonderful easy experience. Thank you!
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Was the worst customer service experience ever. Would give no stars if I could. I came looking for a pair of all plastic frames asked the girl at the desk for assistance and she didnt even acknowledge anything that I said. Then when I she did acknowledge me she told me to find my own frames. She didn't even offer to look at my lenses to direct where to look I stood there for about ten minutes before I asked another question and she again kept shuffling her paperwork and completely ignored me. As I headed to the she then thanked me. Like really.. piss poor service. Tsk tsk TSO... tsk tsk...
My insurance referred me here because they are in network and I do not regret coming in. The staff was friendly and answered all my questions. One of the most thorough eye exams I've had. The doctor didn't rush me and took his time to make sure I could see well from each eye unlike other places where the doctor wants to get you out.
All of the doctors were very nice, they took the time to answer any questions I had but also did everything very efficiently. Randy helped me pick my glasses and was fantastic. He told me things I needed to know from how to tell what looks best to how to take care of my glasses that nobody else had bothered to tell me before and I've been wearing glasses since I was 6. He let me know of anything he thought I might need and told me the upsides and downsides to everything without making me feel pressured to buy anything and was just super nice and patient through all of it. This place is absolutely wonderful!
Westwood TSO was horrible. Wrong perscription, lied to me more than once, made 3 trips to complain about glasses, before a tech figured out my perscription was wrong ,and got me an appointment with a different Doctor. Office manager could care less. They do not care about me as a customer. Thanks for Dr Mcgough
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