Tyler, United States
5868 Old Jacksonville Hwy
N/A
+1 9035045737
Outdoor seatingKerbside pickupNo-contact deliveryDeliveryDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCoffeeComfort foodHealthy optionsKids' menuLate-night foodQuick bite
I was delivered a togo order salad with no dressing. Defeats the purpose of even ordering a salad.
like
Stopped by for a afternoon coffee and a treat for my daughter. The coffee is amazing and the staff friendly and very helpful. She loved the macaroons too! So glad to have a great coffee place so close to work
This place has decent sandwiches and their sweet tea is delicious. What I can’t stand is the fact that the staff can’t seem to get orders correct. They can be told a simple order very clearly and somehow mess it up. This has happened to me multiple times in the drive thru. I order sandwiches with meat and cheese only and then I find that they have filled it with lettuce, tomatoes, and condiments. And the best part is that even after you’ve driven home and find that your order is incorrect and you come back to the store for a new sandwich they refuse to refund you for the inconvenience! Way to take care of the customer. I’ll be taking my business elsewhere in the future.
I stopped by this location for an iced coffee. I was told my total twice, once at the order box and again at the window before taking my payment. Both times I was told my total was 3.55. When I looked at my receipt it said I had been charged an additional 1 for a tip. I told the woman who was working at the window and she told me that there was a charge for using the drive thru... If that were the case why would that “charge” not been in included in my total to begin with. Also, shouldn’t there be a sign to indicate this kind of BS charge. Seems like this woman is adding on tips without authorization and charging customers cards however she pleases.
I don't understand why it takes 20 minutes to get a sandwich through the drive-through when there is nobody inside the restaurant.
Staff is very friendly. I don't like the new method of ordering. Going to the counter and ordering is slow and old fashioned method. The bag method was a much faster method. It allowed unsure patrons to take their time without bogging down the line. The kiosk and app will be good when people are familiar with it. However the choke point is getting drink cups and chips after ordering. As for the kiosk an alert tone should made when order is complete to remind you to remove your credit card. Which Wich makes the best sandwiches in my opinion.
Ordering is confusing and inefficient. The food is not very good and very small portions. Pretty pricy for very little effort and quality on their part!
2nd time at drive thru. Both times wonderful staff. Excellent custom veggie sandwich! Highly recommend!
Deli
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