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U-Haul Federal Credit Union

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Phoenix, United States

uhaulfedcu.com
Credit unionATMFederal credit union· Credit union· ATM· Federal credit union

U-Haul Federal Credit Union Reviews | Rating 3 out of 5 stars (5 reviews)

U-Haul Federal Credit Union is located in Phoenix, United States on 2700 North 3rd Street #1000-A. U-Haul Federal Credit Union is rated 3 out of 5 in the category credit unionatmfederal credit union in United States.

Address

2700 North 3rd Street #1000-A

Phone

+1 6022636655

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Cash advance

Open hours

...
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J

Joshua Eggleston

Worst customer service in history. No one in the office is worth .2 cents. They can't help. Their manager is always not in. Join 6 months ago. Now they say I owe them for paper copies. Explain I asked for paperless when I started. She tells me not her problem, it was mines. Lol this company is a joke

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Rebecca Pitman

The credit union tellers aren't trained well enough to do their jobs effectively. Customer service is severely lacking. I don't see a smiling person any time I go in. I've been given misinformation each time I've gone in. I've been denied a simple check being cashed prompting me to close my account due to incompetence. I fill out a form for a payroll deduction the Monday before payday, and am told by the teller who took my application that my Account would be open by that payday. By that payday, it doesn't happen. I called to see why and the first time I was hung up on after 2 minutes of holding. I called back and got the same teller, (they only have a couple people), and was given an answer as soon as I expressed my annoyance of being intentionally disconnected. Apparently I have to wait a whole next payday to get this account open, even though I was told otherwise, and had enough time to get a payroll deduction set up. I don't care for a response to this review, even if the fat chance there may be one. I just want to express my concern publicly so others may see the actual level of disappointment I continue to experience the entire 8 years I've been with the Credit Union. My suggestion, as I work in a Contact Center, is to do more professional development with people who handle MONEY. They should be required to have a certain demeanor of pleasantry AT ALL TIMES. Customer Service skills should be monitored and corrected. I AM YOUR CUSTOMER. Do not hang up on ME. In closing, DO BETTER. If that means sending the Manager to professional development courses and requiring new policy implementation as followup. SO BE IT. More people will hear of the improvement and become new members simply by U-Haul's \word of mouth\ theory. 1/10 Unacceptable.

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Lynda Price

I've been using the credit union started 2007 . I have never had any issues with my account. I have also been able to take advantage of the payday loan. Which is great when you are in a bind. Thank you for being there for me when I need you.

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Allison Dickerson

I would HIGHLY advise taking your banking elsewhere. I unfortunately still have months left of payments on our loan with them. Horrible customer service, statements and account services. Archaeic, and should have just gone to our original credit union for loan services. Used Uhaul because they touted \convenience\ since my husband was working there. There is nothing convenient about them. Sent a payment via mail, and was returned from the PO Box back to my bank. Didn't find out about it until my own credit union contacted me. They don't send statements or email when a statement has been issued. What bank does that??? They marked my account past due and wouldn't work with me on the issue. Screwed up our credit score because of the \late\ payment that I reconciled as soon as I heard about it. Can't wait to pay this off and be done with them. They also MISSED a monthly statement in November and didn't issue that statement until the end of December! UPDATE: They have now for a third time messed up our account and potentially our credit file. A payment posted to them in January, wasn't credited to our account. Now I have to spend MY time proving payment was made.... AGAIN.

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Debbie Rodriguez

Great credit union. I've been with them for many years (10) and never had any issues.

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