West Hartford, United States
121 Talcott Rd
N/A
+1 8602368237
My dog loves Uberdog. The staff is great. Very friendly and great with the dogs.
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Me and my family have been bringing our dogs (2 labs, doodle mixes and a corgi) ever since they opened their first location in 2007. Throughout the years the staff has always been friendly and attentive and the pups could not be more excited to go! We just recently boarded them during a family gathering at the new facility and were very impressed by the new space. We would not trust our dogs with anyone else!
My puppy Hershey has gone here a few times for daycare then I had to leave for a vacation so he stayed for boarding. A few nights into his stay I got a call from Katie and Hershey wasn't doing too good, we decided to bring him to the hospital. Katie took pictures for me to keep me calm since I was in SC. He stayed at the hospital overnight then back to uberdog the next day. I cant thank Katie and the staff enough for taking car of my boy. They truly went above and beyond and made feel better until I got to pick him up. I would recommend them to anyone and I'm sure Hershey wants to go back soon, he has so much fun.
Staff seems nice and I appreciate having a place where my dog can get some energy out. But I would like to see more than just an open area for the dogs...maybe ramps/tunnels for them to explore. The staff often have very loud music playing to drown out the sound of the dogs barking. I ended up pulling my dog from this place. They were great at first but you could tell they had favorites and if your dog wasn't one it was put in time out very often.
I have a very mild tempered dog. Over the past couple of weeks I have been noticing cuts after picking him up. The people of the counter make no mention of it. After speaking with the manager, there was a list of all cuts and incidents involving my dog that was never mentioned to us. They acted like it didn't have. Finally, last week my dog started feeling sick. Turns out my dog picked up a parasite from Uber Dog. I plan on never bringing my dog back here.
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