Umeå, Sweden
Lagervägen 3
N/A
+46 770778787
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Assembly service
I bought a bunch of white goods here, and had some issues with a top of the line dryer that didn’t dry and a dishwasher that leaked. I tried to return them and was told I couldn’t as they open shop policy only applies to unused goods. This seemed silly to me as it it not easy to see that your new dryer doesn’t work until you try it (I paid for installation from MediaMarkt). I was pretty unhappy about this, and had a hard time getting anyone at the central company customer service number to do anything about it, but finally I sent a letter to the shop in Umeå and was surprised to get a phone call from a very helpful guy who immediately proposed a mutually agreeable solution. I’ve returned the dryer for a refund and a tech came out and adjusted something on the dishwasher to my satisfaction. So, while my road was probably bumpier than most, the resolution was good and I had to agree even in my previous 1-star report with the other commenters that said all the staff in the shop are very friendly.
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If I could put zero stars I would. Ordered a fridge online, payed for delivery under 3 days, they literally waited 3 weeks before to send a mail to announce the delivery for the week after. 5 days later they sent a mail saying that they cancelled my order, no reason given, no informations regarding the refund payment. Nothing. Then I called them to get more informations and after 1 hour and 20 min of patience, I did get connected on the phone with another waiting customer who was calling them like me and had been waiting as much time. This is just outrageous and I ll never put my feet in one of their store again. If that’s the way they decided to treat their customers I believe that they are going to lose a lot of them, like me.
Almost impossible to return products. I wanted to return a product I bought from mediamarkt, and they really want to make it as hard as possible to make a return. First of all they delivered the product in only it's original package, no protecting cardboard or bubble wrap. So it got a few bumps when I picket it up. They doesn't send you a return form like almost all other companys do. You have to mail costumer service and answer questions about the package and then u get a return form you have to print out for yourself. Then, they have de audacity to demand that you get a protective cardboard big enough for your already big package, you also need to pack it with bubble wrap so the package can handle 1m fall without moving inside the cardboard. So if it's so important for the package to not risk getting damage while being returned, why is it not important that the costumer gets their package well-packet? Never have I ordered a package that only gets delivered in the products original package with no protecting cardboard. It should be returned as it was delivered. I will never buy something from Mediamarkt again. It's insane how complicated they make a return. And demand that the costumer pack the package so much more protected than they delivered it.
BEWARE! If I could've given zero star then I would have. Worst customer service ever. I ordered a phone and its been 3 weeks or more still they cant give me a simple answer that what happened to the phone! All they can answer "we don't know" If you don't know then what you doing here in customer service! They have no respect and value for customers. Every time I wait 50-60 mins or more to talk to them over phone and I get nowhere! Worst! They need to FIX their attitudes and customer service otherwise it would take long before they go bankruptcy for lack of customers! If you value your time and money please pleaseeee dont go Mediamarkt! not worth it at all! so disappointed!
Very helpful staff with a huge variety of products
Pretty good deals and fairly large range of available products. Service is fairly good.
I really like their collection of different electronic
Nice
Deli
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