Uncasville, United States
2020 Norwich-New London Turnpike
$$
+18608382661
N/A
Joshua G was the customer service tech at the store when I brought my brother in to upgrade his phone from the iPhone to the galaxy. Joshua was very helpful and took care of everything including transferring all of the data from one phone to the other. Joshua was the only tech there on a Saturday evening and handled all of the customers in a timely and professional manner, making sure to acknowledge everyone while they were waiting. He was so helpful, I would highly recommend him at this store.
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Easily the best experience I’ve had at AT&T Corp store. Although I came in several days before and was unhappy with the service I received and was considering dropping AT&T permanently I returned several days later. I was helped by WALTER and I do have to say the other employees could learn something from him about customer service. Upgrading a phone and all that goes with it is like buying a car. Salesman upscale everything WALTER DID NOT - so I purchased accessories so he could make a bit of money. He made the experience as tolerable as it can be. AT&T needs to invest in systems that do not cause a customer to be there for hours in many cases to upgrade 2 phones. Again thank you WALTER for not being an unbearable type salesman but helpful and knowledgeable and not once updating me. I wish all the reps there were like you to include management.
Actually had a horrible experience there for the first time in years. Got hit with a 55 restocking fee to bring back a phone that I didn't want to begin with. And my apple watch has not worked with my new IPHONE that I got when I went there. Still working with Apple to fix it. Such a mess. Between a 55 restocking fee, new line activation fee and upgrade fee, I feel taken advantage of. Will be looking for a new phone company as soon as my devises are paid off
I had the pleasure of working with Josh on Sunday. He got me a phone quickly and answered all my questions. Highly recommend you go in and see Josh.
Absolutely PHENOMENAL service! Walter was amazing to us for switching over two phones to a new plan, and even though it was well past closing by the time we finished, they were kind and understanding of all the difficulties we had and remained professional as ever. These guys deserve so much more than this review because this one AT&T interaction has me locked in as a customer. Thank you so much!
Excellent service! I needed to trade in my phone and I was greeted immediately by a very friendly employee. She helped me get my new phone all set and helped by explaining the new adjustments with this phone (no home button, etc). Couldn’t have asked for a better experience!
My wife and I visited this store today and Sung was the associate that helped us. My phone wasn’t charging but Sung was able to clean it out and fix the problem quickly. He also put a new glass screen protector on as well as a new heavy duty case. He told us about some accessories on sale like a wireless charger that we bought and we saved some money and my phone is charging perfectly now. I’m very happy with the service we received today and we highly recommend this store, ask for Sung!
Nice welcoming store! I was considering upgrading my iPhone and was helped by Walter who was very knowledgeable about the products and product features. Walter was very honest with me about my options, answered all of my questions and gave me the information I needed to make the best decision for myself.
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