Union City, United States
30963 Courthouse Dr
N/A
+1 5104715000
Toilets
Wheelchair-accessible toilet
Sooo glad they are back open!
like
The massages and the atmasphare are awesome but the tipping is pushed upon the customer with how much to give (there is a sign). 18.00 to 24.00 is the going tip rate for one to one and half hour massages after spending 60.00 to 80.00 dollar on the massage.
I've not been this impressed with massage personnel in 20 years! You'll find good people greet you upon arrival, a truly comfortable and chill waiting area, and clean and comfortable rooms. Diane is the BEST masseuse I've come across in decades! Not only did she know her business, she massaged me like I'd been a client for years! (And this was our 1st meeting). I almost don't want to tell you about her bc she's so good and always booked but I gotta give her her due. And let's not forget your support if there's an issue... their manager (Dawn) knows how to communicate and will make everything right IF there's an issue. I adore this woman's style, her approach to the business side of getting a great massage, and making everything perfect for you every single time! There's something special about the folks at the Massage Envy in Union City.
I have spent the last 2.5 years fighting to save my foot. They have refused to give my money back, I freeze the account and I was last told to get better a get my ankle/leg/foot healed. I get a call today because the unfrozen my account and my method of payment is not working (had cards # stolen and have replaced them) I informed that my account is no longer frozen and they want money. I just had another surgery so maybe I can walk again so the last thing I need is some snippy person giving me a lecture. I was told the would hold it but now I will take them to court for my money back. I asked to speak to someone with \more power\ but doubt that will get passes on. Having a massage is the last thing, actually it isn't on my mind. They hound you and hound you. Why not follow what you said you were willing to do? If they look at the records I have not been there in years ... for a reason .... need to get my foot where I can walk again and that is miles down the road. Come Monday I hope to find out who the general manager is.
This was the first time I came here as my original esthetician’s was out of town. Was here for chemical peeling which I usually get in every 4 to 5 month. Made an appointment with esthetician’s Maria. Even though I filled the entire application online before making an appointment, they asked me to fill it again. The esthetician’s took max 15 minutes to finish the entire process where as when I was making an appointment they mentioned that it will take 30 to 40 minutes for the entire process. She just applied the chemical, no massage not even for 10 minutes. You paid 130 dollars for 15 minutes of chemical peeling. And the worst park when you come out of the room to make a payment, the receptionist will ask right away if you would like pay for gratuity in cash or by card. Shame! Do not ask customers to pay gratuity, if the customer is happy he or she will pay on its own. I just felt like insulted and the 10 I had in my purse I just paid to Maria. Looks like the owner is not paying you enough that you guys have to shamelessly ask for gratuity. 130 for 15 minutes that I paid was more than enough. First try to make customer happy, he will give you gratuity on his own. Complete rip off. Shameless act. Hope the owner read this review and talk to his employees.
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