Miami, United States
3939 NW 26th St #190
N/A
+13057257529
Shady operation, no customer service to speak of. After leaving message, upon return call I was quoted roughly 600 after tax and fees then instructed to make the reservation electronically on the website. When I received the response email the quote was 700 after tax. When trying to follow up upon this discrepancy, I called and left messages three days in a row; in one of the calls someone picked up the phone and said \hey\ and then promptly hung up on me as soon as I began to speak. No response was made for 5 days until I called back today. Now 8 days later and speaking with the owner I'm told the car can only be rented for 2 days or more, why this wasn't mentioned on the first discussion regarding my rental? Reservation canceled, incredible unprofessional customer service. Response to Response: \We never got your phone call we operate professional over here\ Ha right, sure. I guess you didn't get the voicemails I repeated left either. When a customer tells you that your company operates unprofessionally, you might want to listen to their experience because your ego isn't the measure of customer service.
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This guy is a major crook. He took my deposit, then when I canceled with a week's notice, he promised to refund it—and six weeks later I'm still chasing him. He doesn't return messages, either. DON'T USE THEM!
Was looking for a car rental in the area. Thanks to these reviews, and the owners responses (total dbag) looked past this place and saved the headache. Don't rent here.
Deli
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