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Receptionist was incredibly rude. You can only get an appointment same day by calling at 845am. I did this and waited on the phone for over 30min. Hung up and redialed and someone answered immediately only to tell me all appointments for the day are full and try again. All I needed was a prescription refill which they tell you to call a week in advance for, which makes zero sense since they only take same day appointments and are full up by 915. Unacceptable system and rude as hell staff.
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Excellent service. Phones answered with very little wait, great reception staff that always try to do the most for you. Great set of Nurses and Doctors, I've always been very happy with the care received.
The doctors here are awful. I saw multiple doctors here, showing symptoms of what they dubbed to be a 'mystery illness', for months. They were all adamant that there was nothing wrong with me and the symptoms were 'all in my head'. This really affected me, to the point where I had to take leave from uni. But, after one trip to my home GP, they told me I had an extreme case of low vitamin D and low iron levels. Upon further investigation, it was also found I had PCOS. Beware of the doctors at this GP practise who don't listen and can't be bothered to do further testing. Their main aim seems to be to get you out the door as quickly as possible, despite not doing proper examinations.
Dr Soltani was very good and thorough, and the whole experience was good. If you're having trouble getting through to reception, you can try book in through the DoctorLink app, saves waiting in the morning for the Covid triage! Love the NHS.
Awful service so far... No one answers phone, long wait to be answered at reception. Not really good enough for a service that is meant to be providing for the University of Sheffield.
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